General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Codes

Well done to O2 for creating panic amongst your customers.Judging by the post on here Chat and Customer Services must have been inundated.Who's bright idea was it to let these criptic messages to go out without explanation?

O2’s sizzling summer deals: Save up to £500 on selected phones

For information :- O2’s sizzling summer deals: Save up to £500 on selected phones - Virgin Media O2https://news.virginmediao2.co.uk/o2s-sizzling-summer-deals-save-up-to-500-on-selected-phones/

Change tariffs

Hi, my mum is on an ‘airtime plan’ paying £15 for 10G of data. I have seen a plan on Uswitch that’s 70G of data for £10 per month. There seems to be no option to switch tariffs on the webpage or app other than to switch to an even more expensive one ...

Order delay

Hello, just a heads up if anyone has had a delay after ordering anything between the 18-19 June. I was on live chat with O2 for an hour. DPD has been experiencing issues with trailers so after a long hour I have been told that my order will be cancel...

O2 Blue Monday - a CON!!

3 prizes won now and ZERO emails - its a con!!! There is also NO CUSTOMER SERVICE either O2 you have gone way, way, way downhill

Burna Boy to play a free priority gig for just 2,000 fans at O2 Forum Kentish Town on 16 July

For information :- Burna Boy to play a free priority gig for just 2,000 fans at O2 Forum Kentish Town on 16 July - Virgin Media O2https://news.virginmediao2.co.uk/o2-presents-burna-boy/

Passport in Google Wallet

Just read this and it seems to work although I have not got past talking a picture of my passport.So a question for @Dave-O2 Will O2 accept the same as proof of ID in store? https://www.trustedreviews.com/news/use-uk-passport-google-wallet-how-it-wor...

Customer service absolutely shocking

4 days ago , got 2 sims from 02 , all I wanted to do was import my number from ee,as it says on website simple to do , number change over with in 24 hours 4 days later still no transfer, been on the phone to 02 in total 3 hours .had promises of call ...

Uswitch>O2 sim only deal missing 'upgrade plan'. Is this a sick late April fools joke or a bug?

The option for 'upgrade my plan' is now missing from the O2 site (when you go from Uswitch>O2).o2 rep over the phone said it's happened a lot over the last month.Only fix is to order a new sim (with the deal), get them to convert your current number ...

Poor signal service in Weymouth and surrounding area.

We have just had a break in Weymouth, Dorset, and I am not impressed with the signal we had there (download speed of 2Mbps), very hard if not impossible to use the internet while around the area, Dorchester and Sherboune weren't much better, when I u...