General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Roaming in Japan didn’t work

I was in Tokyo and Nagoya recently on holiday but couldn’t get a usable data connection at any time, although it did briefly connect a few times. O2 have charged me £15 for 3 days of the bolt on use, so wasted money for me. I searched O2 for any spec...

Ear bud

I saw online about a deal where I purchased a phone and would receive a text to get £1 headphones, so I headed to the shop and brought the phone (A34 along with a pay monthly sim contract) that was part of the deal, waited 30 days and did not receive...

London Underground

Given the recent questions about connectivity on the London Underground, this article might be of use to those community members who travel on the Northern and Central lines :- London Underground’s mobile coverage adds more of the Northern and Centra...

Migration from Virgin Mobile to O2

I'd be grateful for any help. Until April 2023, I was with Virgin Mobile. I had one account with two numbers on it. At the transfer chat I was told no problem creating one MyO2 account with the two numbers so I went ahead. It didn't happen. So, now I...

Virgin Media O2 Update on Rural UK 4G and 5G Upgrades in 2023

An interesting article :- Virgin Media O2 Update on Rural UK 4G and 5G Upgrades in 2023 - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/virgin-media-o2-update-on-rural-uk-4g-and-5g-upgrades-in-2023.html Slightly unusual in that there does...

PAC Code Transfer

I can keep my existing number using the PAC Code Transfer process, which completes the next working day.The new provider is sending me a SIM card which has its own number (different from my existing number).I am told that I will need to replace my SI...

Black spot

I’ve been banging on about a black spot where I live in the Norwich area. I cannot use my O2 phone set home. It also affects my Tesco mobile and my smart meters on my gas and electric. Come on o2 stop saying the mast in this area has no problems, it ...

Shocking signal

Have been with O2 for over 15yrs and since I changed jobs to working in the community I have realised what a poor signal you get in many areas I work in. I have made manycomplaints which haven’t really helped did get some refund but what I really wan...

Cannot remove credit card monthly payment

Cannot remove credit card monthly paymentI don't have SIM anymore, I cannot change my account detailsREmove now!! no more chargescannot install app becuase I'm in another country

No caller id

Since I was transferred from virgin to o2 last week my caller id for incoming calls is not working, all callers show as Unknown, how do we fix this please.