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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28507 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29073 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Cancel sim

My son no longer needs his sim/data as he has a new sim card as he is in Australia, how do I cancel that account?

Fi4 by Level 1: Joiner
  • 191 Views
  • 1 replies
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Call forwarding issue with Iphone / O2 software update

Hi Call forwarding has stopped working on the phones functionality.Called customer service - it's an apple issue due to iphone updates - contacted apple - no knowledge of the issue.Tried a non-O2 sim in the i phone - call forwarding functionality on ...

PaintBiz by Level 1: Joiner
  • 412 Views
  • 3 replies
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Millions of people on classic mobile contracts are overpaying for their phones.......

Some curious assertions in this article :- One in three Millennial and Gen Z adults still have their phone bill paid for by their parents. - Virgin Media O2https://news.virginmediao2.co.uk/one-in-three-millennial-and-gen-z-adults-still-have-their-pho...

Oxonian by Level 26: Upbeat
  • 852 Views
  • 8 replies
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o2 rolling plans not as good as they made out to be

o2 pay and go rolling plans seem good but they are at times not as good as they are made out to be.I only saying this as every few months I have had problems with the rolling plans since I moved from o2 pay and go big bundles nearly a year ago.Some m...

voicemail

I have never used voice mail but of late I am getting numerous voice mail alerts. Using my mobile I went in and changed password, I did not know I had. I gave a 5 digit password. No comment back to say it was not satisfactory. However on using to get...

Micro123 by Level 1: Joiner
  • 178 Views
  • 1 replies
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Account problem

Since the middle of October we have had problem with o2 to clear the balance ** numerous agent on 202 had told us this would be sorted. The pho was returned and has been confirmed as returned but my bill still shows an outstanding payment. We do have...