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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 53182 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 40213 Views
  • 45 replies
  • 6 kudos

Data Breach

02 has definitely had a data breach. Scam caller knew my email address, phone model, exact monthly payments. Next day another scam caller saying my SIM card was going to stop working. Phoned customer service, someone had phoned and asked for details ...

eSIM not working

I am an eSIM user. Since around 6:00 AM today, I have had no signal at all. Even now, I still can't get any signal. I have already restarted my phone multiple times, but it hasn’t helped

Sam220882 by Level 1: Joiner
  • 185 Views
  • 3 replies
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Airtime Prices are insane

I currently have the S25 Ultra. Nice phone but I dont NEED a phone this good. Id be happy with a large good screen, good sound and a middle of the road CPU. I pay £48 For my S25 all in. £27 ish device and about £25 airtime. I was looking at cheaper p...

Nagasaki by Level 1: Joiner
  • 223 Views
  • 4 replies
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Sim plan not unlinked from device plan after 24 months

I took out a 48 month contract for iPad Pro 11 + sim data plan, currently on month 26/48… since I’m not using the data at all I decided I want to cancel the sim plan and continue paying for my device plan but here’s the problem, it seems like the sim...

Boyan by Level 1: Joiner
  • 128 Views
  • 1 replies
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Reporting a Poor signal on MyO2

How cone everytime i report a poor signal i just get a ‘nothing wrong with network’ response. O2 used to be one of the best for coverage but it is now so terrible i am considering leaving. I don’t mean random remote areas. I am talking big towns. I l...

Jaz50 by Level 1: Joiner
  • 609 Views
  • 10 replies
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SCAM ALERT

A friend received this message on WhatsApp. If you get this, or something similar forward it to 7726 to report it to O2. One giveaway is the assumption that everyone has an iPhone and uses the Safari browser. Just a heads up. Be careful out there.

SCAM ALERT.jpg
Bambino by Level 86: Prestigious
  • 237 Views
  • 3 replies
  • 1 kudos