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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28509 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29074 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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O2 Just a scammers company>

i sent my device and sim card back in 14 days period, way over a month ago and my account is yet to be closed. and i've yet to be refunded for the money thyey have taken off. Everytime i call up they say they are cancelling the account and my money w...

Number Transfer Gone Wrong

Hi Everyone, I am in an absolute panic!!! I have just left EE and moved over to O2 on PAYG sim card. I used the online form to transfer my number and initially it all seemed very easy. Roll forward a few days and the numbers should've been transferre...

Change of number

Virgin created a new O2 phone account for me which was a lot cheaper, but now, after 3 weeks, old number still hasn't gone across to new SIM, and after many hours on Chat, with each person saying I am high priority and they will ensure it will go thr...

Mugz47 by Level 1: Joiner
  • 157 Views
  • 3 replies
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SCAM

Scammed by O2. Discovered I've been paying for a SIM/NUMBER I've never had or used. Spent 3.5 hours on the phone and 2 in an O2 shop.... No one can help without the SIM, and they cannot provide a replacement even after showing ID Etc.Now told no one ...

THD by Level 1: Joiner
  • 180 Views
  • 4 replies
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Sorry we made a mistake in contract

Hi did anyone receive email from news@o2-email.co.uk regarding mistake and apology from O2? This was in November 2023Email received said.... We’re sorry, we made a mistake in the Contract Information document that we provided to you when you joined u...

Frustration with O2

I received an email 15/01 stating my direct debit will be suspended followed by a duplicate 15/02 stating the same.After many hours with customer service and the helpful staff at my local O2 store, it appears that the fraud department have put a flag...

Rob76 by Level 1: Joiner
  • 295 Views
  • 7 replies
  • 0 kudos