General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Questions when using your mobile phone abroad

I'm going to Tenerife next week and just need to check a few things to make sure that I won't get any unnecessary charges whilst there. I've currently got 2 Bolt Ons on my account (O2 Travel & £10 spend cap) and wondered if you really needed these fo...

Number Transfer not worked - inbound calls saying "number not recogised".

I'm new to o2 and my number transfer using PAC code went ahead over 2 weeks ago, although it says it's transferred, I cannot receive inbound calls or text messages, with the message "this number is not recognised" when people try and call. I've spoke...

Has O2 leaked customer data?

Recently I fell victim to a scam from a caller pretending to be O2. I became suspicious after the call and phoned O2 back which is what confirmed it was a scam. The person I spoke to was extremely helpful, however afterwards when I reflected, I becam...

O2 Customer Service

I had called 03448090202 this evening regarding an issue of porting number from another operatorMy call was transferred 3 timesOn the third time, the gentlemen laughed when I said I've been calling everyday to fix the issue I am facing, then he went ...

Bedfordshire coverage rubbish

Why is it so bad when we are so close to two major towns and londons only 30 miles away?

Bournemouth Store Feedback

I don't think retail staff get enough kudos for doing their job well so I just wanted to say that I visited the Bournemouth Store yesterday and the 2 staff members I saw, Ben and the manager (I can't remember her name ), were bloody brilliant! Super ...

Catching people doing things right

I rarely have good words to say about say about service providers, but now and again a person makes all the difference. I called up to leave O2, thinking the network was slowing my phone down, but I ended up getting a tablet on a contract - for a pri...

Preston Store feedback

The service I had this afternoon was so poor, the only thing to do is for the store to be closed. Only "help" was told to phone customer services who hung up on me; call was meant to be transferred.

Being lied to and rubbed by O2 😪

Worst customer service experience in my whole life O2 staff amongst the rudeness unprofessional and don't give a ****** about you as a customer I regret the day I signed up for this contract. They frustrated my life for 20 days and still tormenting m...

Switch UP

Hi everyone, i have a few questions about O2 switch up, how does exactly work?Will i get a new phone once i get into the shop and return mine? Or do i have to wait for a few days? Am i required to leave my phone in the shop first and will i get my ne...