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Level 1: Joiner
Posts: 1
Registered: ‎20-04-2019


Hi! I've been an o2 customer for many years and am entitled to upgrade this month. However, I am struggling to find an incentive to stick with purchasing from o2 given that, for example, the Samsung S9 - over 24 months at only 5GB data - is £45 per month even with £60 upfront. Having had a look, I could get the same phone, on o2, via Carphone Warehouse - again over 24 months but with 30GB data (!) - for only £40 per month and £50 upfront. It seems a no brainer - unless you can advise otherwise? Many thanks, Jennifer

Posts: 6,654
Topics: 99
Ideas: 2
Registered: ‎11-04-2012

Re: Upgrade

There are many ways to get what you want cheaper than directly from O2... But you miss out on O2 Refresh (where your phone contract is separate from your Airtime contract), and also the option to extend or shorten your contract from the ubiquitous 2-year one.

I got my latest upgrade from mobilephonesdirect, and am plenty happy with it, given it was better than O2's offering even after factoring in the discounts available.

Take your time to choose, 2years is a long time to be stuck in a contract or deal you can't get out of...
We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 87,529
Topics: 530
Registered: ‎04-04-2012

Re: Upgrade

Go with the cheapest option for you wether that be O2 or any other network.
There is no loyalty anymore so just look after yourself.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,626
Registered: ‎23-07-2014

Re: Upgrade

Hi @jgilmour91 , welcome to our community! Smiley Happy

We put together this info topic around 'benefits of choosing O2' towards the end of last year, and I thought it might offer some helpful insights to your question also on top of what our members mentioned above! 

Hope to see you around on the community soon. Don't hesitate to let us know what phone you chose in the end? Smiley Happy

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