on 08-12-2018 12:00
32 million users were without service. Personally I'm surprised they are offering anything at all.
No Network guarantees 100% service. I know it's annoying for everyone re the outage. It wasn't even O2's fault. I'm a customer like yourself who was inconvenienced.
Luckily I had a back up plan.
on 08-12-2018 13:53
Personally I think it's fair. O2 will look at your personal issues if you write in with proof of any loss of income. Many, many people will try and squeeze more, human nature I'm afraid. One day with no usage but they give you two days credit.
on 08-12-2018 17:16
Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback.
The Community team