Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 1: Joiner
Posts: 1
Registered: ‎08-12-2018

Recompensation

A two day monthly subscription fee compensation in no way compansates for the financial loss and inconvenience caused by the network breakdown, 2 days, pathetic!!!
Posts: 67,736
Topics: 663
Registered: ‎14-01-2013

Re: Recompensation

@Morningstar

32 million users were without service. Personally I'm surprised they are offering anything at all.

No Network guarantees 100% service. I know it's annoying for everyone re the outage. It wasn't even O2's fault. I'm a customer like yourself who was inconvenienced.

Luckily I had a back up plan.

*The Game Is On*


Posts: 8,352
Topics: 108
Kudos: 1,710
Registered: ‎17-03-2015

Re: Recompensation

@Morningstar Don’t need to moan at least they are offering something which they aren’t actually obligated to do 

iPhone XR 64GB
Posts: 66,630
Topics: 544
Registered: ‎04-01-2009

Re: Recompensation

Personally I think it's fair. O2 will look at your personal issues if you write in with proof of any loss of income. Many, many people will try and squeeze more, human nature I'm afraid. One day with no usage but they give you two days credit.

Moderator
Posts: 33
Registered: ‎15-05-2012

Re: Recompensation

Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The Community team