on 21-11-2019 07:22
I've been aware for a year now that my local mast is down, and I get told every time it's being sorted ASAP. At this rate, it seems like this is never going to be resolved!
I shouldn't have to be paying a monthly fee for a product that is not fit for purpose! I want this sorted!
on 21-11-2019 07:31
Coverage is variable across the UK indeed no mobile phone network guarantees 100% service / coverage..
EE have good signal in some places such as the peak district (as historically Orange) and diabolical in others such as in parts of Leeds, Sheffield and Central London.
Where have you been having issues? (post codes are useful)
Mast issues can take a while to resolve especially as they need to arrange access to where the mast is and in some cases request planning permission to replace it
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
We are all customers and dont have access to any o2 accounts
on 21-11-2019 07:37
The fastest way out is to pay off your device plan and cancel your airtime which leaves you free to get a SIM only deal from EE.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 21-11-2019 07:38
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