watch out

[Anonymous]

Hi - i need to share this.

i've just recived a phone bill for my 14 year old daughters phone. she has exceeded her allowance of 500 mis for calls by 270mis.

the bill for this normally £18.50 has come in at a whopping £164.

i thought the account was capped, but it turns out this is only the data as thy have to by law.

to add insult we were issued a warning of this 2 mins before the bill. at no other point was the so called concern raised.

i have tried to speak to a manager, who after keeping me on hold for 50 mins decided that he would phone me back to discuss the matter. this call never came. i phoned back after a couple of days and after 1hr i was eventially put through and told how unlucky i was but nothing could be done.

i explained i had been a customer with now 3 accounts for 10 years but i was still told unlucky, no can do.

i write this post to express my digust and as a warning to others.

i think this treatment is a disgrace and will move all accounts to a more trusted supplier - others do cap.

[jonsie]

That's a decent result @Anonymous and at least you have a little less worry now. Well done

[MI5]

Very lucky.
Now you need to address the issue that caused this in the first place.

[Cleoriff]

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@Anonymous wrote:

Hi Cleoriff,

i just wanted to let you know that thanks to your post i contacted the complaints Dept and the offered us a £110 refund!

you helped make a young girl's day.

much appreciated and thanks.

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Delighted to hear it @Anonymous. No doubt you will be having a word with your lass to ensure keeps within her tariff in future ....best of luck