validation code

[jonesht]

Dual validation awaiting a code to my phone for ages not coming should not be necessary and is just a pain when merely wanting to view y bill.  I don't care if others hack in to view my bill.  Maybe the code is necessary if I was making or receiving a payment or updating anything, but NOT just for viewing.  Please pass this comment to a real person in your IT dept.

[MI5]

@jonesht 

Have you tried on mobile data, ie turn off wifi?

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to find help & contact O2