validation code

jonesht · ‎06-12-2024

Dual validation awaiting a code to my phone for ages not coming should not be necessary and is just a pain when merely wanting to view y bill. I don't care if others hack in to view my bill. Maybe the code is necessary if I was making or receiving a payment or updating anything, but NOT just for viewing. Please pass this comment to a real person in your IT dept.

MI5 · ‎06-12-2024

@jonesht

Have you tried on mobile data, ie turn off wifi?

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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