"Loyal Customer Reward" ended up being a standard sales call to get more money.

[Anonymous]

Hi o2,

(posted in feedback section, since an email is not provided in the contact us section).

After being with o2 for over 7 years, today I received a call in which I was told that I would be rewarded for being a long time customer, with a better tarffif.

Initially, the deal seemed good, an extra £1 on top of my usual top up (normally £10 a month).
After discussing this, I was told this would required £16 a month (because I have sometimes topped up £15 on the odd occasion?)

Right at the end of the phone call, when the terms and conditions were explained, it was dropped on me that I would Ibe put on a 12 month contract, which was the first time  I heard about this on call, and even then I had to ask for it to be repeated since it was hard to hear). 

After being on pay & go for all my time, I don't understand why you would think I would like to be fixed to a 12 month contract (especially since my phone is over 3 years old as it is).
I don't normally get impatient from phone calls (which is why I didn't hang up), but this was a fustrating situation.

What seemed to be a good will gesture from O2, just turned into a sales call, where this was continually pushed onto me. How naive of me. The deal itself is not worth the price stated, as well as being put onto a fixed 12 month contract).

After this event occured, I've decided to go for another network provider.

Kind Regards

[jonsie]

No need to look at the T&Cs for a telephone sale.

A mobile contract comes under the cooling off distant buying period.

Items not covered are given in the second link above.

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

You are within the 14 day cooling off period and well within your rights to cancel no matter what the company says. Call them and cancel. Some excellent info here :

http://www.adviceguide.org.uk/wales/consumer_w/consumer_different_ways_of_buying_e/consumer_buying_b...

http://www.adviceguide.org.uk/wales/consumer_w/consumer_different_ways_of_buying_e/consumer_buying_b...

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Thanks @jonsie  I knew I could rely on you...In fact your advice was SO good...you had to post it twice Joking of course....:smileywink:

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Different links....:smileywink:

[Cleoriff]

Different links?? Duh me ...Note to self ....READ before posting rubbish. Apologies @jonsie 

[jonsie]

No worries @Cleoriff I try not to double up on information 

[Anonymous]

Hi All,

Thank you for all your help, you guys have been really helpful.

Kind Regards

[Cleoriff]

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@Anonymous wrote:

Hi All,

Thank you for all your help, you guys have been really helpful.

Kind Regards

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Hope all goes well @Anonymous  Good luck with it.

[Bambino]

If the OP follows @jonsie 's advice he will hopefully be able to cancel this contract.

A good basic rule to follow, not for just the OP but for anyone reading this thread is to never agree to anything offered from a cold caller. The only time anyone should agree to anything over the phone is when you initiate the call.

[Anonymous]

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@jonsie wrote:

@Anonymous

Your tips have already been posted... 

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Good Afternoon @jonsie 

Sometimes it takes longer for me to write information up into a reply ,and I wanted to write a full post.

I don't think it looks like repeat info if its only a few minutes later than another's persons post, and believe it is fine to take time and that as this is an open forum, there will occasionally be more than one reply with similar info enclosed. 

I hope you and the original Op understands this ?

[Anonymous]

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@Anonymous wrote:

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@jonsie wrote:

@Anonymous

Your tips have already been posted... 

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Good Afternoon @jonsie 

Sometimes it takes longer for me to write information up into a reply ,and I wanted to write a full post.

I don't think it looks like repeat info if its only a few minutes later than another's persons post, and believe it is fine to take time and that as this is an open forum, there will occasionally be more than one reply with similar info enclosed. 

I hope you and the original Op understands this ?

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You don't have to explain or justify yourself @Anonymous .  If something is worth saying it surely bears repeating!!!   Keep up the good work!

[MI5]

Well imitation is the sincerest form of flattery