cancel
Showing results for 
Search instead for 
Did you mean: 

premium information received?

Anonymous
Not applicable

I have just received notification of my next bill and instead of the normal 25-30 pounds it is for £69 which includes 9 premium information calls at £3.75 each totalling £33.75. I am a pensioner and have my mobile for security what the he'll is this I have spoken to 02 and there is nothing they can do for me surely  even just the fact that my bill has suddenly increased so dramatically should have stood out, somehow I have to find this extra money .

Message 1 of 10
1,367 Views
9 REPLIES 9

Cleoriff
Level 94: Supreme
  • 107708 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

Hi @Anonymous Have you text any short code (5 digit numbers) to vote in competitions etc?

http://www.o2.co.uk/help/everything-else/extras-and-premium-rates

This is usually the cause of higher than expected bills?

 

*The Game Is On*

Girl in a jacket
Message 2 of 10
1,365 Views

MI5
Level 94: Supreme
  • 123948 Posts
  • 612 Topics
  • 20082 Solutions
Registered:
You need to speak to CS again and ask them for the numbers you have dialed that incurred these charges.
That may then remind you of anything that you have called or at least we can then advise you of what the calls were for.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 10
1,357 Views

Anonymous
Not applicable
I have spoken to them and the calls are to me not from me!
Message 4 of 10
1,354 Views

Anonymous
Not applicable
Not that I am aware of how can you be charged for unwanted calls coming to you!
Message 5 of 10
1,354 Views

Cleoriff
  • 107708 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

Well customer services should tell you what these numbers are...and why you have been charged. Otherwise check this site and report any issues you are having..

https://www.phonepayplus.org.uk/

*The Game Is On*

Girl in a jacket
Message 6 of 10
1,349 Views

Bambino
Level 74: Whizz kid
  • 18739 Posts
  • 914 Topics
  • 2314 Solutions
Registered:

Have you subscribed to anything recently using your phone or inadvertently clicked on a link in a text message?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 7 of 10
1,348 Views

Cleoriff
Level 94: Supreme
  • 107708 Posts
  • 794 Topics
  • 5755 Solutions
Registered:

@Anonymous Is there any chance you could look at the numbers that have incurred charges.. and post them here?

*The Game Is On*

Girl in a jacket
Message 8 of 10
1,343 Views

MI5
Level 94: Supreme
  • 123948 Posts
  • 612 Topics
  • 20082 Solutions
Registered:
You cannot legally be charged for receiving a call if you are in the UK unless you have subscribed to a service that stipulates such charges.
You need the numbers to report them to the regulator, Phonepayplus, but post them here too so we can look into them for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 10
1,339 Views

jonsie
Level 94: Supreme
  • 86576 Posts
  • 594 Topics
  • 4985 Solutions
Registered:

Are you sure these charges aren't for subscription texts?

Message 10 of 10
1,301 Views