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pac code

sam1170y
Level 1: Joiner
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on ‎01-04-2020 20:03

on ‎01-04-2020 20:03

Hi

Im leaving 02 and want to keep my number with the new supplier. I cant text for a pac code as i have more than one phone on my account. I have gone on to my 02 and theres nothing there regarding me requesting a pac code. I have called them and thet said they were unable to take my call. This is getting really frustrating now as i cant order my new phone until this is sorted. Can anyone advise me on how i can get around this problem? I need to keep the number i already have as its used for work also.

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MI5
Level 94: Supreme
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on ‎01-04-2020 20:24

on ‎01-04-2020 20:24

@sam1170y 

The only way for you is to call, sorry.

Keep trying 202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎01-04-2020 20:27

on ‎01-04-2020 20:27

Best time to call is 8am @sam1170y 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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