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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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Follow or Add?

Not sure exactly where to put this, but I am sure it will be moved if it clearly belongs elsewhere. I've noticed the Mobile view of the Community Forum allows you to "Follow" other forum members: In the Full view, you can Add a forum user "to Friends...

Screenshot_20180606-210110__01.jpg Screenshot_20180606-210313__01.jpg
pgn by Level 76: Forum Legend
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Always deliver what we promise......

...... If in doubt under promise and over deliver. That was one of Charles Dunstone's, the founder of Carphone Warehouse, 5 fundamental rules and I think the best of them. You can Google the others if you are interested.Now as a motto for life or bus...

Anonymous by Not applicable
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Hotspot Wifi

what are your thoughts on the hotspots for watching netflix? 

Bram91 by Level 1: Joiner
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New contracts

So i have recently been getting text messages from o2 about upgrading as my contract is up for renewal shortly.So i decided to go check out how much my Samsung S7 was worth against the new S9.In the upgrade/recycle option you select manufacture, mode...

Positive feedback

I have just had a chat with an o2 Employee on the 202 number called Yusef, he was so calm and understanding.I had charges on my phone that I didn't make and he was so patient, talked me through everything and helped me pay some of it off.I'd love to ...

TidgyPud by Level 1: Joiner
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Signal at home

Well I have tried and still disappointed.I have been offered a tiny discount off my phone bill .which does not cover the cost of buying a landline phone and all the extra costs of using a landline. Seemingly there is a working signal "somewhere?" Of ...

Data gifting

Hi 02 have you considered letting your customers gift data and txt messages to other 02 users as i would really like to be able to do that for family and friends.

Mick_76 by Level 1: Joiner
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Outstanding customer service!

Just had to say what excellent service I received from one of the Pay and Go team whom I spoke to by phone today. I wish I could remember his name but sadly not. However it was to do with topping up my phone balance. My card was constantly being reje...

Ellyan by Level 1: Joiner
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