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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4137 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14096 Views
  • 89 replies
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Resolved! not happy at all

* I understand that I had difficulty paying this month... this is due to a direct debit not being set up properly.*I called o2 as soon as I realised and agreed with "barry" that I could pay by the end of November..*Barry said that I would be able to ...

Anonymous by Not applicable
  • 2108 Views
  • 5 replies
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Resolved! not happy one bit I'd never recommend o2 to anyone!!!

I signed up to a 24 month contract for a Sony z2 and ever since I have had it its been nothing but a problem. I had to have the sim card replaced within the first week because the signal was shocking and it didn't help so ihad the phone replaced. Thi...

Anonymous by Not applicable
  • 2896 Views
  • 8 replies
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Falmouth store

I would just like to say thank you to all the lovely staff in the Falmouth branch. During a visit to the town on Thursday 19th/Friday 20th Nov we received the best customer service ever in any store we've been to - on any network! The staff were help...

Anonymous by Not applicable
  • 3105 Views
  • 5 replies
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Charged for texts I send

Firstly I've contacted O2 and they're looking into this but thought I'd share it here and see if anyone has had the same happen them.Yesterday, just by coincidence my 'better half' asked if I had ever used the O2 app to check my minutes, texts left e...

NICALLER by Level 1: Joiner
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  • 8 replies
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Resolved! 24 HOURS

I've just lost my phone and having called it, somebody picked up. This means that they may now be using my contract and Im not able to do anything about it because you dont have a 24 hour line. I want the handset block but that isn't happening right ...

Anonymous by Not applicable
  • 3365 Views
  • 26 replies
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Resolved! Samsung Galaxy S6 Edge 32gb

Hi folks. I am thinking of upgrading my current Samsung phone to a Samsung Galaxy S6 Edge. The deal I have been offered by O2 is, unltd mins, unltd texts, 1gb data per month, for £37.50 on a refresh contract.The thing is, I have been offered a better...

Anonymous by Not applicable
  • 1337 Views
  • 1 replies
  • 0 kudos