Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Is it better to go in store for the best upgrade deal or do it online?
After days of trying to change my number and various phone calls. I wad failed by the 02 team with many people just trying to get rid of me. Somebody tried to change my number and it was denyied by another department. Eventually a lovely lady called ...
Hey guys, As I'm sure your all aware we have a lot of people come to the O2 community looking for help and advice on various subjects ranging from major hardware faults to simple settings queries. In order to help people find the right answer to thei...
Hi, I am frustrated here. I have been with O2 for many years. But when I want to upgrade my phone, I get offered lowsy expensive tariffs compared to a new customer. That's a slap in the face for loyalty isn't it? The best companies are offering exist...
...if WiFi 4G calling is provisioned on your service. Happily you can enable and disable under device details in myO2
i found it really hard to leave positive feedback today... i changed contract from o2 to another o2 contract and wanted to keep my number something i read online was a real pain. however after a short phone call with a very professional and truely lo...
Hey everyone, O2 have created a series of video guides that cover some of the issues and questions faced by their customers. We're sharing these guides on the Community so you have a visual aid to point other members too if they need information on o...
Disconnected numbers are gone forever, someone on this forum has claimed.Well, if that is true, why is it they can be assigned to a new customer randomly, but they cannot be requested as a number change? It's clearly something that *could* be changed...
....have basically canned Windows 10 mobile. Got a pre-loved Nokia Lumia 635, Windows 8.1, unlocked and factory reset it. That was around 5pm : Ran various updates and set up security, email and so on, deleted the (limited) bloatware; but found ironi...
i have received a text for o2 telling me twice what my OTAC is ...i didnt ask for this ...Any cause for concern? H
