General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Internet down

My internet has been down all day yesterday and today I have been on the customer care line for one and a half hours still no answer I’ve tried online to speak to someone with no response just wondering how long it will take them

No service

Due to yesterdays no service issue I’ve lost out on a days work£150! Is there any way to get any of that back! Will complaining do it!

Text messages not delivering

I cannot send people text messages as they won’t deliver. This has been happening since yesterday

Refund due to technical issues

Is there possibility of a refund or money back due to yesterday’s issues? I have 2 pay monthly phone contracts with o2 for myself and my partner and we continually pay our bills every month on time if not early! We are very annoyed as we rely on our ...

Lack of SMS reception rural area

I don't know which board to put this, but this is an issue I have raised in our local O2 shop too. It really exacerbated yesterday's 4G signal issues too,Basically, since the TU app was discontinued, we have no way of receiving text messages at home....

No Data,calls or texts

I have been a customer with O2 since June, as i had heard good things about this phone provider. As of yesterday morning, my phone did not work for a whole 24 hours unless i was connected to wifi. I am disgusted with the service and help i recieved, ...

Vagelis

No data and no text

Complaint

How do I make a complaint for compensation due to having no service

Order Placed - No Phone

Good Evening All So i have placed an order last night for a Huawei Mate 20 Pro. All good order went throught perfectly, recieved an email at 1am this morning stating order has been dispatched and it should be with me today with tracking number for me...

Money Back

Do we qualify for money off our bill as yesterday was a shambles?