on 19-08-2024 19:49
anyone with o2 placed an order recently online and had to wait ages for the order to update ? i i upgraded my phone online thursday, said delivery would be friday , my orders still stuck on processing , customer service are absolutely useless 😩
on 06-09-2024 20:00
I suggest @Jim11 that you contact the social media team ; details given in my post above.
The social media team are based in the UK and have a good reputation for solving customer problems. 👍
on 10-09-2024 21:38
Count me in
on 05-12-2024 07:59
What happened in the end please? I’m currently in the same boat and it’s been 2 weeks already
on 06-12-2024 20:40
You @jop94 need to tag whoever you are asking that question of - but bear in mind the age of this thread and don't hold your breath awaiting a reply.
I suggest that you contact the social media team ; details given in my post above.
on 11-02-2025 22:42
Been processing for 3 weeks now, even though the phone was in stock,
I've had 13 texts telling me my order is running late, I've wasted hours on the phone to India,
O2 is an absolut joke.
I have 5 phones on my account and I'm ready to cancel the lot due to thier lies.
20 years loyal customer and I get lied to and fobbed off.
Well o2 you had your chance.
SORT THIS MESS OUT.
the phone is in stock so post it already.
11-02-2025 22:48 - edited 11-02-2025 22:53
No such thing as a loyal customer these days.
Always pays to shop around.
And there is no O2 agents here to sort things out, so apart from other customers noone will read your post
Problem is O2 don't have a live stock situation so things can show in stock when they are not.
Probably best to shop at one of their stores when you can get your hands on it there and then
Follow the advice given in your duplicate post
https://community.o2.co.uk/t5/Discussions-Feedback/O2-where-is-my-phone/m-p/1780686#M137536
