on 15-12-2012 13:56
on 15-12-2012 13:56
I have just received and e-mail saying 02 putting my bill up!!!! They have lost service twice this year!!!! Poultry offer of 10 per customer who could fathom out how to get it..If I wanted to lower my bill because of this service, they would have stopped my account and sent letters etc!!! Who thinks that they are wrong to put up bills during contractual service agreement, if not legally, then certain morally. I for one am sick and fed up with these companies doing whatever they want and us as their customers have no choice. Who thinks this is wrong??? I for one will tell everyone to twitter and facebook everything. I am about to send a message to o2 asking to be released from my contract early, on principle more than anything..Please please, all do this then perhaps the high commanders at o2, whatever country they are in, may, just may listen.....
on 15-12-2012 16:30
on 15-12-2012 16:30
I wish you would use paragraphs, I'm not even attempting to read that.
on 15-12-2012 16:30
on 15-12-2012 16:30
on 15-12-2012 16:32
lol, very good. i can almost hear the he he snort snort he he
on 15-12-2012 16:43
What are you on about with the spell check? Please check your own writing ability before trying to criticise others as it makes you seem childish.
O2 is a subsidiary of Telefonica, they have a debt in the region of £47 billion and annual refinancing being added of around £5 billion a year. There share price dropped in the first half of the year by 33%. They are not paying dividends and a wage increase block has been put in place as has pay cuts to the directors.
So if this was not to happen there is a good chance that O2 arm of the business will have to be sold this will inevitably cause a re-structuring of O2 in the Uk with thousands of jobs being lost and price increases to every customer.
These prices increases would be passed on to other carriers that have a partnership deal with O2. Tesco Mobile and Vodafone.
It will also mean that proposed 4G services for O2 will dramatically be pulled back to save costs this in turn will mean O2 ( or who owns them) will more than likely have to increase prices across all services again.
I do not love O2 and was one of the people that complained about the outages and the slow reaction time to getting it sorted.
What I do though like with my own business is look at the facts and how it effects me and what the possible outcome of it not happening maybe.
You can not get away from the fact that you signed a contract that states that it can increase with Inflation it also states that you can terminate your contract is the increases are above inflation.
You can not criticise on one hand then turn a blind eye to the fact that you chose not to be informed of the possibility in the T & C's.
I pay my taxes, I give what I can to charity and I do the odd bit of volunteering in my community if that makes me wrong then so be it.
I chose to fight the causes that need fighting and people that could not be bothered to understand the contract for a possible pennies increase that all other phone carriers have done is not a fight worthy of my time but you go ahead.
15-12-2012 19:10 - edited 15-12-2012 21:07
Hi everyone,
This is going a bit too far, so I'm closing this thread for now. If you'd like to discuss the price changes, please head over here.
It's very understandable that there are different opinions on the subject and I can imagine that it raises some very strong feelings. However, attacking each other personally over this really isn't okay, especially since this is a customer run forum.
I really hope we don't need to start moderating such an important discussions, so please treat each other with respect.
Thanks,
Leonard