05-05-2022 17:39 - edited 05-05-2022 17:40
05-05-2022 17:39 - edited 05-05-2022 17:40
Just wondering if anyone knows how often the coverage map at https://www.o2.co.uk/coveragechecker gets updated?
Any ideas @Martin-O2 @RafaC @lewys-gp @Chris_K ?
Noticed that I was getting 5G while my daughter was swimming, but according to the map 5G is not in my area yet...
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on 06-05-2022 10:11
on 10-05-2022 15:21
Hey @gmarkj - unfortunately this is a tricky one to answer as there's no set or defined times or days. What I can say though to hopefully explain your particular situation though is that:
The main thing with the coverage maps is it's meant as a guide - with mast issues or faults, we highlight those as soon as the fault is official so customers know it's not them or their phone, but for coverage improvements or enhancements, these may not be as quick due to the above couple of potential reasons.
on 11-05-2022 09:45
Hi @Chris_K
Thanks for the great reply. Makes complete sense that you would want to make sure everything is working properly before announcing it, but maybe have a disclaimer on those areas where it is new that it is undergoing testing?
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