Unfortunately, living remotely, o2 seem to be the only provider covering the area, so I'm stuck.
First, I tried ordering a phone & package with them... 2 calls (2 attempts) and 4 hours later, no good. Error at o2 not being able to process my payment. This, all at the END of the bloody rigmarole getting through security, credit checks etc! Frustrating is an understatement.
So I end up having to then order a SIM instead. Got the SIM, seems to 'work', but I cannot seem to port my old/current number. No option in My o2 (website - I will not use an app) to enter it! Despite it stating to go to the 'Menu', click 'Switch to o2' then 'Move my Number' - err... where is the menu!!?? No menu showing in my o2 account page!!
Called them to do it therefore, and also to ask where the menu is. They said the menu 'should' be there - no sh*t! Well it isn't. And then, cannot do the porting because they cannot even find my account! Even though I am logged into it as we spoke!!??
Asked him to call me back (to prevent me having to go through the whole scenario with someone else, if I call again) he says will do... in two hours!
Suffice to say, he didn't.
Like i say, o2 are useless.
Is anybody there at 02 actually able to resolve anything!?
