Is anyone else using O2 experiencing an inability to use their mobile phone in the Wembley (London) area, HA9 postcode i.e. no signal, can't receive or make calls, no texts - altho email on an iPhone is working!! This has been an issue since 11am yesterday 21 April and is still happening today 22 April at 10.18am. This is affecting all O2 mobile phone users whether iPhones or other makes of mobile phone - so is evidently a signal/network issue. Other areas of London e.g. South London seem to be fine.
Be interested to hear what people say. O2 are saying they can only help if someone rings from a landline in the affected area. When we attempted to call O2 today their customer services were evidently experiencing a high volume of calls suggesting there might well be problems.
Thanks |
Ive been experiencing problems all day yesterday in and around teh wembley/harrow area.
Then since 7pm yesterday i havent been able to make any calls, reach voicemail or send sms at all in teh Wembley area and its the same this morning. iPhone just says no service.
Friend in the area is experiencing exactly the same problem
I just called customer services who
- made me restart
- clean my sim card
- reset my network settings
Said that they have no network issues in the area. then said that other postcodes near me have network problems but mine should be ok.
I used to work for vodafone and i know network problems arent assessed by postcodes nearby working, but mine being fine.
The operator has advised me to do teh usual switch sim to another phone and reset my iphone and try another area.
But they havent logged this as a network problem, putting the emphasis on a handset problem. when it quite obviously others in my area are experiencing problems in Wembley.
Its pretty poor service not to be able to tell if there is a network problem (or tell the customer at least
