Thanks Sameer.
If I were you I would try to phone O2 via normal customer services, then insist to be put through to 'Service Operations' - I was told yesterday by O2 that these individuals could run a trace to try and identify the problem.
Patently Wembley is affected - it is NOT just problems with individual handsets as at least 3 or 4 O2 users, all O2 users, using a variety of handsets, are being affected.
I think if you could bear to call Service Operations again, it would help to point out that there really is a problem with multiple users in the HA9 area.
Are you close to Wembley Park Tube station.
Panda |
Panda,
Service Ops (the team that raises a fault case for you) cannot run traces, they would normally pass a fault to another team to deal, these are more specialist people when it comes to dealing with faults and they can do this.
All I would ask users who post issues on this post is that, should you have an issue with service contact your customer care team, once they run through some simple checks with you (these are to ascertain if this is indeed a network issue and not a phone/sim issue) they then pass you to the team who will carry out further checks with you and get a fault report raised for you and should result in a faster resolution time for you.
Regards,
Neil
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