cancel
Showing results for 
Search instead for 
Did you mean: 

if i don't like my new phone can i change it

Anonymous
Not applicable

my new samsung galaxy 3 is coming today i think it may be too big if i don't like it can i change it

 

Message 1 of 4
5,641 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150289 Posts
  • 641 Topics
  • 28623 Solutions
Registered:
Yes, you have 7 days to decide.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
5,640 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 150289 Posts
  • 641 Topics
  • 28623 Solutions
Registered:
Yes, you have 7 days to decide.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
5,641 Views

Liquid
Level 44: Clearly Talented
  • 5942 Posts
  • 98 Topics
  • 305 Solutions
Registered:
If its a upgrade you only get one change.
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told :wink:
Message 3 of 4
5,628 Views

Anonymous
Not applicable

Yes, as said above - you have a 7 day change of mind period where you can swap it once.

 

You will have to call Customer Services and the Returns & Repairs department can organise a courier to come and do a swap of the phones.

 

You still can canel within the 7 days but you won't be able to re-exchange the handset.

 

What phone would you like?

Message 4 of 4
5,609 Views