I upgraded to a new iPhone 7 jet black 128gb and got confirmation email at 8:09am on 9th September (9 minutes after preorder opened) that my upgrade had been accepted.
I have just been informed by text I'm not getting the new phone tomorrow, after I took the day off work to wait in for it being delivered.
Needless to say I'm annoyed and very unhappy by the poor customer service shown by O2. Has anyone else had the same issue and any suggestions?
