cancel
Showing results for 
Search instead for 
Did you mean: 

iPhone 5 not texting

Anonymous
Not applicable
My iPhone 5 has suddenly stopped texting been a bit tricky but now stopped altogether goes to send and stops -any idea as to why?
Message 1 of 16
5,205 Views
15 REPLIES 15

Anonymous
Not applicable
I waited to be seen by someone and that was response I got obviously he couldn't be bothered
Message 11 of 16
1,147 Views

Anonymous
Not applicable

Just out of interest how did you get on ?

Message 12 of 16
1,136 Views

Anonymous
Not applicable

Delayed reply but Apple were really good - told them the issues I was having with Iphone and the treatment I had received by O2 staff in local shop and they said that it did seem to be a network issue rather than the phone but as I had made a 90 mile trip and as a goodwill gesture they provided me with a new phone so it could be ruled out it was that at fault! Needless to say it was not the phone but the network and when I telephoned O2 customer services the next day they said they had been having problems with local mast and had received a lot of calls!  Told them about the chap in the shop but they didn't appear to interested!  I got a new phone but in reality there was nothing wrong with one I had and could have saved myself a journey that I didn't particular want to make on a hot sunny Sunday!

Message 13 of 16
1,110 Views

Anonymous
Not applicable
Hi

Thank you for updating your thread.

How awesome is that for Apple to swap out the handset just in case.

Just to be nosy was the iPhone in a plain black or white box ?

I assume your all back up and running again then ?

I would urge you to fill out the 02 complaint form.

Here it is again.

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Rel...
Message 14 of 16
1,957 Views

Anonymous
Not applicable

From what I remember I think it was in a plain white box but I have slept and had some wine since then! lol Still having network issues and will definitely be putting a complaint in to O2!   When contract renewal comes up think I may be looking elsewhere!  Thanks for all your help! 🙂

Message 15 of 16
1,076 Views

Anonymous
Not applicable
Your welcome.

Take care.
Message 16 of 16
1,070 Views