feel cheated

Anonymous · ‎05-06-2017

Why do we pay for a poor service . The mobile companies do not have to gaurantee even a basic voice signal.

No help for Pay & Go customers. Boosting power may help

jonsie · ‎05-06-2017

The networks stays they cannot guarantee a full signal at all times so they cover themselves in the terms and conditions. At least on payandgo you have the option of choosing a network that does give you the coverage you need.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-06-2017

They do have to provide a "reasonable" service, but it's not compulsory in all areas.
Complaints here http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PhoneChanger · ‎06-06-2017

have you checked on status.o2.co.uk to see if they are currently doing any work on the masts near to you?