disgusting customer service - Page 2

Anonymous · ‎12-04-2016

i have spent the best part of today being passed from so many departments what REALLY annoys me is they can spend thousands out on advertising supporting music sport and FREEBIES YES FREEBIES like free dinner on monday free items from boots etc but when it comes to a charity sos that relies on a telephone especially a mobile and you ask for help nobody can help i used too be a customer of O2 BUT why cannot they help a charity non profit that is desperate for a basic handset

please surprise me with an answer

MI5 · ‎12-04-2016

I've got a phone you can have.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-04-2016

Out of how many that you already seem to have going by your signature @MI5

jonsie · ‎12-04-2016

Just as a matter of interest @Anonymous, did you try any other network stores? If so I'm fairly sure you would have met the same response. Are you looking for more than just a phone, like some sort of free allowances?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎12-04-2016

Have you tried picking up a big standard phone from

tesco or Asda for £10-£20 on a payg SIM card

MI5 · ‎12-04-2016

@Anonymous wrote:
Out of how many that you already seem to have going by your signature @MI5

Always happy to support worthy charities mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-04-2016

Too true mate. Mostly autism or cancer charities for me

Toby · ‎13-04-2016

Hi @Anonymous, I'll answer your PM asap this morning

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