can someone tell me what data you can use within your data allowance, please?

[Anonymous]

I keep getting charged for mobile.02.co.uk browsing.  Please help.  not very knowledgeable about these things. 

[perksie]

Which phone and deal are you using?

Turning data off would stop it but without knowing more..............

[Anonymous]

It's a Nokia 540 but it was the same on the previous phone.  it's the simplicity £10 a month pay monthly.  i pay the account for my grandson.

[Anonymous]

What data allowance does he get on his package Jancis?

[Anonymous]

At the mo just 50mb  but charges were put on when he'd only used 38mb.  I've changed the tariff to one with 750mb, which starts on 13th Feb, but i've a feeling they will still be charging.

[Anonymous]

O2 don't charge even if you go over the allowance they just stop you I don't understand why you have been charged

[Anonymous]

Here's a bit more info.  At the moment  it's sim only o2 Simplicity 300.  300 minutes, unlimited texts, 500 minutes o2 to o2 and 50mb data.  It will be: sim only 600 minutes, unlimited texts, 500 o2 to o2 and 750mb data.

[Anonymous]

It sounds like you're using a service called web daily, where you get charged up to £1 per day for 50mb of data. This is only applied if you don't have a data allowance included in your package.

You will indeed still be charged each day he uses the internet. You could call in to customer services and ask that your tariff transfer goes through sooner, you will get pro-rata billing though because you're bringing it forward.

The £11 tariff might be a good option depanding on how much he's using, it's 300 minutes, 300 o2 calls, unlimted texts and 250mb data.

[Anonymous]

Do you defiantly have 50mb included in the plan I've not heard of that amount before

[Anonymous]

Hi Damien1.  Well they have been for a year!  I spoke to them on the phone instore today and have had to pay £3 a month so my grandson can't go over!!  Why they haven't offered this before when I've been in to complain, I don't know.  Thank you for the info, I am back at the store tomorrow to complain again.  I haven't been able to get into the account.  All my security answers were wrong according to the sign in online.