General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

returned phone not received by o2?

Hi, i bought a Sony Ericsson C903 off O2 a week or more ago. I didn't like it and decided to return it. I called customer service, gave them the details like IMEI number and stuff, and then they gave me the order return number. They said they would e...

o2 charge extra £4.97 for VAT?! This wasn't shown anywhere.

On top of the £35 I will be paying, I have now been notified that an extra of £4.97 for VAT will be charged on top. Nowhere is this stated before you sign up for the contract, not even in the terms and conditions.Are they suppose to be doing this?Tha...

mobile scam

My wife has been losing money on a scam recently. She recieved a text for a message on the number 87122, all she did was view the number, never even put the number in and it took £3 off her, it has done this 3 times now, she has never answered it but...

When will O2 approve of the new N96 firmware upgrade?

When will O2 approve of the new N96 firmware upgrade to V12.something? It's been 3 months since it was released and the time this is taking is ridiculous. This is my first phone with O2, so far I'm pleased but the one thing that is really ticking me ...

SMS messages not arriving

Frequently me and my girlfriend (who are both on o2) are finding that SMS messages between us are not being received, as in sometimes I don't receive her texts and she doesn't receive mine. It's been happening over the last few weeks now.Is anyone el...

o2 Money.

HiI know the two o2 prepaid cards are pukka, and indeed have requested one.I am curious to know however why they do not seem to carry the Visa hologram, just the Visa logo?

Is it O2, Orange, the Nokia N85 or the Sony c510 thats at fa

A Nokia N85 that is on O2 WILL received Pics but WILL NOT receive vids from a Sony Ericsson c510 that is on Orange. The N85 user receives a text message saying "You've been sent a media message from +447966XXXXXX that your mobile doesn't support. Vie...

Femtocell coming to O2?

Anyone know anything about Femtocell becoming available to O2?I just checked the 'future network coverage' map on the O2 web-site for our area, and it shows that we are to get 'Standard' coverage in the future. Fab, I thought, at last I won't have to...

Could Not Activate Cellular Data Network

Anyone else having this issue? I'm in London. There is a message on 02 customer service number stating they are having issues and working to resolve ASAP.

Data usage

I've had the new Sony Ericsson w995 for about a month on a 24 month contract with a unlimited web browsing bolt-on and until this last couple of days I have been satisfied with O2, but yesterday they sent me a text telling me that I was outside of th...