General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Customer retention - why aren't they interested in me anymor

I called customer retentions department yesterday and explained that, as my current mobile telephone (O2 Ignito) has been extremely unreliable since I renewed my contract and due to changes in my employment, I would have to cancel my contract early a...

Leaving o2 after 9 years. Any suggestions as to who to go wi

I've been with o2 for 9 years as a contract customer. It's been 9 unhappy years on the whole. The customer service has always been substandard, I'm sorry to say.The fact that they no longer care about retaining existing customers who aren't on iPhone...

Network/data outage again, London W1

A problem that seems to be happening with increasing frequency here in London W1, again I am without data on the Edge connection, and the 3G network appears to be completely borked. Further, voicemail has taken 30 mins or more to get to me.In the las...

Help:order iphone money taken not rcx the iphone no help fro

I ordered the iphone 16gb black from you over the phone order number on 002561214 and waiting for delivery said to be on Monday 30 nov 2009, around 15.15 hrs the delivery man came around handed me the box of this order, I signed for it and noticed th...

Sony Ericsson W995 or AINO - advice about their features

Hi,I'm thinking of buying my wife a Sony Ericsson W995 or the AINO but wanted to know a few thingswith regards to their functionality and features:1. Are you able to install 3rd-party applications such as Google Maps, Google Latitude,Facebook, Window...

Network busy 50% of the time

I'm getting really frustrated by this. Myself and all fellow O2 subscribers in the office in the Oxford Circus area of London live with about a 30% now increasing 50% network busy rate in this area. There just doesn't seem to be the network capacity ...

Early Upgrade

some advice please. i'm currently on an o2 simplicity tarriff (12 months) which is up may 10, but i was told i could upgrade early if i wanted but i'll have to wait until feb 10, the question is, can i upgrade say in the next 3 or 4 weeks as i'm look...

o2 Website problems...

A long standing issue this one... I can't remember a time when any parts of the o2 website were a highly rewarding experience.Generally I just sigh, sit on my hands for a while (soemtimes hours, sometimes days, and sometimes months) and things get so...

Good customer service at O2 is a thing of the past

I have just spoken to the supervisor at Ronan Dunne’s Office. When the supervisor of the most senior complaints department can’t get his facts right you know it’s time to find a new service provider. Lately, a lot of people have been grumbling about ...

PAC Code

HiIm on t mob, i got rubbish non existent coverage at home.my bro has o2, has top recetion, so am wanting to move to o2, however my contract with t mob runs out end of feb, I wanted to get my pac code so I can change my number to o2, but also keep th...