General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Fake charges from Jamaica

Just to let everybody know I've just been billed by O2 for £50 of phone calls apparantly made whilst I was away in Jamaica. They are all to Jamaican phone numbers (I don't even know the COUNTRY code for Jamaica). One 15 minute phone call was actually...

Lakeside Shopping Centre - network problems

Hi there,I'm hoping someone at O2 can tell me what they're planning in this area ahead of me making a complaint to O2 directly.Both my girlfriend and I use iPhones with O2 and bought these on contract. Throughout our visits to Lakeside Shopping Centr...

iPhone 'No Service'

My iPhone is very intermittent when picking up service from O2. In my office, based in Stonehouse, Gloucestershire, my iPhone is only one with 'No Service' while others here (there are six) are all perfectly fine.I have to drive 3 miles away to the l...

New Phone Required!

Hello there everyone. Iam currently using quite an old Sony Ericcson W810i !!! Which after being a great servent, seems to be on its way out.I have a bit of a problem on where I stand on obtaining a new mobile phone with O2. Iam currently an O2 custo...

Samsung Omnia on O2 - Internet, MMS, etc. Settings

Ok so I got my Omnia on O2 from Mobiles.co.uk a week and a half ago. Transferred my old O2 number which I've had for 3 years across no problem despite O2 giving me the hard sell trying to keep me even though I wasn't going anywhere!I have however, be...

cracked iphone screen

The screen on my iphone has cracked. I have had a quote for £60, however you can buy a screen from ebay for £15. I have been told though that if you buy a cheap screen they are not always that good and you cannt use the touch screen properly, anyone ...

MMS leaks your photos online

As mentioned on this mailchannels.com, O2 have a rather major leak on their website, meaning anyone can access some customers photos and MMS messages without authentication. MMS messages are Picture Messages (Media Messages) that can contain images, ...

Simple Qs: 02 Simplicity

Hi,I was wondering if I could get some clarification on the following three questions;1. £5 top-up gives one unlimited text; does this mean cross-network?2. If someone topsup a certain amount; will this amount be converted to credits? Or will this mo...

iPad...How do I activate Micro-Sim?

My long awaited pre-ordered iPad was delivered this am and I have been trying all day to activate my Sim card, been on & off the phone to O2 all day. I'm exhausted. I finally managed to use the WiFi but really need the 3G working before nightshift to...

pay and go sony ericsson jalou help please

Ok, hiI'm trying to get my head around this:Yesterday i bought one of the jalou phones. Can anyone tell me who also bought this phone what actually comes in the box ?The reason i'm asking is because all i got was the phone, battery, headphones, charg...