General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

MMS leaks your photos online

As mentioned on this mailchannels.com, O2 have a rather major leak on their website, meaning anyone can access some customers photos and MMS messages without authentication. MMS messages are Picture Messages (Media Messages) that can contain images, ...

Simple Qs: 02 Simplicity

Hi,I was wondering if I could get some clarification on the following three questions;1. £5 top-up gives one unlimited text; does this mean cross-network?2. If someone topsup a certain amount; will this amount be converted to credits? Or will this mo...

iPad...How do I activate Micro-Sim?

My long awaited pre-ordered iPad was delivered this am and I have been trying all day to activate my Sim card, been on & off the phone to O2 all day. I'm exhausted. I finally managed to use the WiFi but really need the 3G working before nightshift to...

pay and go sony ericsson jalou help please

Ok, hiI'm trying to get my head around this:Yesterday i bought one of the jalou phones. Can anyone tell me who also bought this phone what actually comes in the box ?The reason i'm asking is because all i got was the phone, battery, headphones, charg...

digital economy act

Hi,I wonder where there might be some details regarding:* o2broadband position/s(?) during the consultation period in regard to the digital economy act.* o2broadband current position and plans for the future.* o2broadband's initial reaction to the ac...

Nokia N97.....o2 say NO?

Hi there peeps, i was looking forward to the new Nokia N97 coming out, and wondered why i hadnt seen anything on the website, phoned o2 up and at first they said they were not going to do the handset at all, then they said well maybe they would but d...

Nice customer services

Today I was making an enquiry about a new phone...I was kept on hold for over an hour whilst they redirected me to the right department, not that I mind, I have a speakerphone and just left it onThen when they picked up I heard"I suppose I'd better d...

Store Manchester NEVER VISIT

Bought a new phone from 02 on 1.05.10 and the microphone went, i.e. I could dial calls and hear other people but they could not hear me in less than 4 weeks. This falls under NOT FIT FOR PURPOSE and FAULTY as per the Sale of Goods Act 1979. There ans...

iPad and foreign credit cards

Hello!So O2 have provided clarity on their iPad rates but I can't get an answer to my question and I'm hoping you might be able to assist.I have a colleague coming to the UK with a US iPad. It seems he can pop in to an O2 store and pick up an mSim to...

Did o2 customer service break my phone?!

My wife and I both have iphones (hers is a 3GS / mine's a 3G) and this morning hers was showing "no signal". Mine was completely fine and I'd been using it without any problems.She called o2 customer service who told her to turn our phones off and sw...