General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Newbie: Like the features but why does O2 email passwords

I am a newbie O2 customer.I like the possibilities of bluebook, the forum etc.However. I noticed to my dismay that O2 starts emailing readable paswords all over the place. I think that is very bad practice.http://www.thebitmill.com/articles/password_...

Unexpected charge from O2

Hello,Where do I start?We've seen a transaction we don't recognise on my wife's Barclaycard.It's a £169.00 charge from O2.We do have O2 Broadband and my wife has an O2 contract phone, but this is neither charge -- both are paid by Direct Debit and th...

I bought an 02 Iphone... NOW IM WORRYED

hi all im looking for a little reasurance... im an 02 PAYG customer... i have bought an Iphone 3GS from an o2 customer that sold it on ebay as an unwanted upgrade.. its sealed in the box and unused... the problem is i read of a scam where people sell...

How to revert back to default voicemail greeting?

I have a personal greeting recorded which I want to delete and so just use the standard O2 one however there seems to be no option in the settings to do this?I tried recording a new message then deleting it when given the option to retain but it reve...

Time

Do O2 transmit a time signal, so that 'phones will auto update the clock?

What happens when the iPhone contract expires?

Hi,Was just wondering what happens to your iPhone and such like when you reach the end of the 18month contract?Traditionally if you wish you can either stay and be happy with your contract, or take your phone and service elsewhere if you get a better...

O2

Hi everyone,I am writing in the hopes that someone can give me some sound advice on how to get my money back and some compensation for the loss of time and the inconvenience I have been subjected to by O2.The problem;I ordered 3 iPhones for my busine...

Why does everyone think Scotland ends at Glasgow or Edinburg

Have just made a call to a very friendly person at O2 about the fact that for 3 weeks we have had no network coverage. I did point out that their website had not been updated since September 2009. However have now been told that it could take up to 5...

MMS & ACTIVE settings

Just got a new sim free phone ( nokia 3720 classic ) normally just by putting the sim in ( pay&go)& booting up the phone the settings are sent to you in a text , But this never happened . Sending "ACTIVE" to 2020 Get the replay " sorry we have had pr...

appalling and damaging customer service

This is a message I've just sent. Will follow up with what happens.It is unconceivable that paying customers are treated so badly.O2's Customer Service's mistakes have already uselessly costed mea lot of time and will likely cost me more time and mor...