General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Direct Debit error leading to disconnection

Hi,I'm rather angry and frustrated with o2 right now - I joined them about 9 months ago paying approx £15 per month for broadband and home phone by direct debit. A couple of times in the last few months O2 have failed to take the payment from my acco...

mms -generic network failure - htc desire

hello all i hope someone can help. i have a HTC desire for a few months now. However i am having a problem sending mms from outside the uk. i travel to ireland alot and need this service. i have contacted o2 via online help and phone but the problem ...

Does anyone else think Customer Service is going down hill.

Let me expain my situation first. I am going away to America working for roughly 4-5 months and wanted to buy out my remaining contract and upgrade early to an iphone 4. I never for one minute beleived I had a god given right to this but was willing ...

Been with o2 for a long time.

I have been with o2 for a long time now ( In fact from when it was Martin Dawes ), and I have never had a problem with them. Change my contract, not a problem. Change my phone, not a problem. Change my number, not a problem. Etc etc etc.I also have t...

Porting Numbers - Is this possible

My company will shortly be introducing company mobiles via 02. I am a current 02 personal customer as well on a contract. My wife is a current 02 customer on pay and go. When this happens I am going to pass my wife my current phone and contract. What...

O2 Employee Discount

Hi,I'm hoping somebody here knows a little about the O2 employee discount scheme, I'm currently with O2 on a £35 a month contract and have been with them since their BT Celnet days and in a few weeks time I'm going to start work for O2. Does anybody ...

Sum1 pls help me on dis one

hey every1.. i'm tryin 2 connect my mobile wid my pc to run internet but every tym i connect it says : OS ERROR MESSAGE. THE PPP LINK CONTROL PROTOCOL WAS TERMINATED. Sum1 pls tell me d heck it is n hw to get things started????

Texts.. How many words/letters/spaces/anything

How many words etc can you get into one text? Kind of misleading selling you 600 free texts right, but the phone not telling you how many texts it's taking.Usually it's 160 characters right? So when i sent a huge text to the wife last night, im sure ...

Calling Portsmouth number with the STD 02393

HiCan someone help, I am trying to get o2 to rectify this problem. 02393 is the STD code for Portsmouth however for some reason o2 phones can't call numbers with this STD. Other networks are fine Orange and Vodafone. So please can someone either give...

Nokia N78 Software Update, when will we see this?

It's been a long time since the n78 had it's first software patch released (v12.something) and O2 still hasn't approved that.Now v20.149.051.1 is out and still no update. When can we expect to see this O2? We have been waiting too long.