General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Obtaining a micro sim from 02

3 weeks ago I bought an iphone 4 and was excited about finally getting rid of my Blackberry. I chatted online to an 02 advisor who said they'd cancel my blackberry bolt on and send out a micro sim, which would take 3-5 days. 8 days went past and no m...

parental block

Each month my account is parental blocked. How tedious to have to spend 10 mins on the 202 number to get this lifted. How many times must O2 confirm my age of 5? How totally incompetent! Next time, bye-bye O2. Any solution?

Resolved! Complaints

I have spent over an hour trying to complain to O2 via email and have found it impossible. I've been receiving what I see as 'nuisance calls' from O2. I was contacted a few weeks ago by an O2 operative and offered an upgrade. I was torn between two p...

Resolved! Outside EU charges!

After a recent trip to the middle east, where i was very careful with my usage, rejecting most calls as I didn't want to be charged the ridiculous tariff they have in place. Only to return home & see that I have been charged £1.50 to connect to my vo...

family bolt on

Hi everyone , I can't seem to open my friends and family bolt on ? the other day i got on and couldnt add new friends but spoke to adviser who said who do it for me but still not been added. is there something wrong with o2 or o2 bolt on at the momen...

Resolved! Bolt on

Just got the O2 app and have discovered my monthly Tariff of £32 includes a £6 bolt on which I know I never purchased or asked for!! I always understood my total tariff to be £32 and the bolt on is for calls! I don't use my phone for calls I'm a text...

Resolved! Re: European data charge LIES

When I was in France a couple of weeks ago I received a text message from O2 which read: "O2. Relax in Europe with O2 Travel. You'll never pay more than £1.99 a day for data. Check your email, Facebook, Twitter......" Now it appears that "You'll neve...

Resolved! inclusive numbers

How do i know which numbers i can call free - included in my monthly minutes -and which i'll be charged for ?

Resolved! Delete number associated with my account

Hi how do I do this and add a new number?

Rude face to face customer service

Hi o2 would just like to say as soon as my contract is over i will definitely be taking my business else where. on the 21/04/2013 (at the southampton above bar street store) i had the pleasure of dealing with a very rude assistant manager of yours. H...