General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Mast Problems

We had a fault on a mast near us and it was not fixed for 5 weeks, the past week it has been not to bad but today although I had 4 bars of signal could not use phone at all this morning. This is getting very bad and O2 is not providing the service th...

0800 952 4874 - Is this O2?

I've just had a call from the above number. The advisor claimed to be from O2, and claimed to have some 'exclusive offers and discounts' for me. Sounded like they were calling from the north of England judging by the accent. Is this a genuine O2 numb...

Resolved! Future of o2 e-addresses and about o2 account login

Questions on my mind for quite a while.Would be grateful if someone could throw some light on these: Have Sky Broadband since o2 changed us over. But still use 2 of my old o2 email addresses.....QUESTION 1 - can I keep those forever? if not, will o2 ...

Live chat help

I had a very wonderful person called Sagar They were so very helpful and had the Pattience of a saint . They got my account sorted out and helpped me to get my phone fixed too . I do hope they have a wonderful day thank you again for all your help .

Resolved! Private number

Someone is calling my Samsung galaxy alpha on a private number how do l block or get rid?anyone know pls help it has happened 3 times daily for last 3 days

Ringtones

Call me old fashioned but I like a phone to ring like a phone should - why on earth doesn't lollipop come with at least one normal ring tone! OK I know can download one, but it would be nice to still have the option for a phone to ring as part of the...

Resolved! use of phone in america

going to america on sat. do i need to inform o2 of same? or does my phone (htc 820 ) just connect to equivalent american provider?

Resolved! Coverage issues in Northern Ireland

My mother and uncle are experiencing very sporadic coverage where they live outside Castlederg in County Tyrone, NI. Previously their phones worked perfectly but over the last couple of weeks only about 1 call in 10 gets through. All their getting is...

Resolved! Call details when sending and recieving roaming text messages when abroad.

Is it possible to get the full number of roaming text messages that are sent and recieved whilst abroad ?

Zero signal in the village of Yateley, Hampshire

Hi. I'm very new to this, so please forgive me if this has already been posted. I live in the village of Yateley in Hampshire, and for the last 6 weeks I have had no signal on my o2 phone. I have been a customer of O2 for a number of years and never ...