General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Kash - Live Chat - 05/01/18

Tried to leave feedback today after using the live chat feature, but just as I was completing it my phone decided to leave the page and delete the whole thing! Good thing my new phones arriving today funnily enough!I cant find an email address to con...

E mail scam saying account on hold

Thanks for choosing O2 Your account is on hold because of a problem with your last payment.O2 was unable to collect a payment for one of the following reasons. 1 - The method of payment on file is no longer valid or has expired. 2 - Your financial in...

O2 Customer Care

I never give feedback or reviews on anything unless i feel strongly about something, but i have to leave something in this case as the way the o2 customer service team (specifically one guy who i can't remember his name sorry) dealt with me was, i fe...

How to track my repair

I took my mobile in for repair inTO O2 Western Rd Brighton last Wednesday 20th.My mobile No is 07834 *****.I was given a receipt saying:-“your repair number 010611 ********”I tried to track my phone for the last 5 days without sucess because IT DOES ...

Customer Services

I joined on the 19th December, since then I have been told many different tales by the people at Customer Services.In the first week I.was given.deadlines and they were.I am wondering if it is my misfortune to get the incompetent ones.

The demise of TuGo

As an app developer perhaps O2 were a little naive when they launched TuGo. Just as Tim Berners-Lee never thought that his invention would ever be used to distribute images worldwide that contravened legislation and also allowed terrorists to learn h...

Cloakroom

I recently went to a gig at my local O2 venue when I tried to use the O2 Priority app for the free cloakroom deal but as both the wifi and 4G wasn't working I couldn't access the app to the code needed to claim the deal. It pretty ironic that your se...

How to contact 02 if like me you are deaf / mild or profound-

Hi I spotted a resonse from a gentleman who was having trouble contacting 02 over an imoportant issue. He eventually admitted he couldnt hear well For any one like me who has hearing loss then this is the way I contact 02. Read the notes at the botto...

Live Chat where are you???

Had a lengthy live chat late yesterday to complain about my new phone not turning up. I was told I would have to resume the chat this morning to get an update etc. Surprise surprise.....no live chat all morning. So what do I do now. Thanks again O2.....

02 Priority - Cafe Nero £5 Voucher

I was successful in registering for the above Voucher this morning but it would not scan in the Nero cafe Inverness store which was very embarrassing. The code shows that it is still valid and is counting down but there is no way I will be trying it ...