General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Next Day Delivery - Not True

Ordered by new tablet at about 12pm today - one of the main reasons I ordered it was because O2 were guaranteeing next day delivery. However on the DHL website it says it's not expected until 14th. Quite bothered by this - I cannot contact O2 as thei...

How is 3G faster than 4G on O2? * Worst Network Provider*

Hi Everyone, I live in Berkshire and have noticed 4G barely works at all. I have tested using the SpeedTest app and it shows that 3G is actually faster. I have had to revert back to that! I am new to O2 and orginally come from Three Mobile. My friend...

contact email

HiDoes anyone have a contact email for O2? I need to speak to someone about the network coverage I am getting. Thanks

Robotcalls

I have received 10 calls today from numbers with the same prefix +226 Burkina Faso. Is anyone else having this problem?

Suspected Fraud

I have had a notification from Clearscore about a hard search done on my account on 04/04/2020. I did not authosie this and in fact my mobile contract is with Vodafone. Having issues trying to get thorugh to O2 to discuss this.....

Disappointing service from O2 Recycle

I know that O2 Recycle are a seperate company from O2 themselves but they are affiliated with them and I think that O2 should be aware of the very poor, and I'm having to be very restrained here, service that I recently had from them when I sent them...

Stock

Anyone know when o2 will get new stock of iPad Pros? Been waiting a week now, I know the current situation is not great but can't see why it would effect stock

Live chat not working

Consistently getting a "we're checking to see if there is an agent available" message ??

Aerial direct data breach

It has been revealed that Aerial Direct has been hacked and "business customers" data has been accessed...https://www.theregister.co.uk/2020/03/13/o2_customer_data_slurped_through_partner_databse/

Payment Extensions - not adhered to by O2

I know peope are getting extensions to allow more time for payment but a worring trend seems to be appearing that in some instances the extensions is being overridden by the automated system and people cut off - obviously I appreciate every person is...