General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 sort yourselves out

So I went into my local O2 store to see if they had an Apple watch in stock. They were able to get one in for today for me so to save me waiting until the 13July I cancelled my online order. However because it takes 24 hours to cancel an order, even ...

My PM Inbox and Outbox

Ok so suddenly I'm unable to view my inbox and outbox for PMs received or sent.What is going on and how can I now view them? As a reminder I am using a mobile - Galaxy S8+.Help, please. Thanks

Apple Watch

I would like to talk about getting a smart watch?

Apple Watch 3 LTE or 5G

Come on O2 - sort it out - Phantom data charges DESPITE data roaming AND mobile data selected OFF!

OK, now come on O2. Let me challenge you to once and for all put an end to this ridiculous state of affairs. I have travelled worldwide for over 25 years so know the ins and outs of using my decive abroad just in case you think I'm a complete mobile ...

O2 extremely poor customer service!

Heres the story,Last July I upgraded online to a 50gb tariff on an Iphone X - at the time there were 2 seperate 50gb tariffs one was a double data 25gb one and one was a standard 50gb tariff. The difference between the two was the latter was part of ...

Apple Watch No Roaming

Why is it that o2 could have taken the Vodafone route with Apple Watch where roaming in Europe is included but instead they decided to take the EE route where roaming does not work ?if your customers wanted this lack of facility, they wouldnt have wa...

New look Community forum

Well that was a mild shock this morning when I logged into the forum. Its all a bit different! Just finding my way around it but I do have just one comment. It does not seem as simple as it used to be to see the latest posts you have to dig around a ...

What is the latest on Delivery Reports?

Hi All Very happy O2 PAYG customer who just ported number across, I have had my number for a lot of years and moved through a lot of networks, the village I live in just built nice new mast so I enjoy FULL indoor coverage. The only thing on O2 is why...

Huawei and o2

With the ongoing trouble that everyone is having with Donald trump and Huawei and my new £700 phone now being worth £75 from o2 trade in, will o2 be giving everyone new phones? Or paying off our contracts? I feel like I'm getting scammed by o2 as the...