General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Data Cap removal

I read on the news that O2 is in the list of providers to have the data cap lifted due to the pandemic. Is this effective for all users using O2 or should I call wether I'm eligable for it?

Can’t get hold of customer services

I’ve been trying to contact 02 by phone but lines don’t seem to be open. Tried online chat instead hundreds of times but still not available. Any other ways I can get hold of customer services?

Complaint and Subject Access Request

Hi, I'm hoping someone can please provide me with the correct phone number and email addresses for the following departments;ComplaintsSubject Access Requests I have previously contacted the credit referrals team about an error showing on my account ...

Media text message

I've had a couple of texts messages under the title 02 alert.. the message reads "you have been sent a media message from ............... (mobile number quoted - unknown to me) . View it at www.o2.co.uk/m/ by typing in your mobile number and pin .......

pac code

HiIm leaving 02 and want to keep my number with the new supplier. I cant text for a pac code as i have more than one phone on my account. I have gone on to my 02 and theres nothing there regarding me requesting a pac code. I have called them and thet...

Copy of texts

Hi can my mum get a copy of a text conversation from her phone from o2? I think the messages were exchanged in 2018, and she needs them for a court case.Thanks!

Age verification

I need to do age verification but don't have a credit card. How else can this be proven while shops are closed? Thank you

Data

Hi does anyone think O2 should give data to retired people to keep in touch with families while in isolation?

Transferring from PAYG to monthy

Does anyone know what happens if you have a balance on PAYG & then you change to pay monthy but keep your number?

Swapping contract

Evening, I am looking to change providers from Vodafone to yourself as not satisfied with the customer service however I still have a year left on my contract and would cost £374.95 to cancel, what could you offer to switch? I am happy to recycle my ...