Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hi guys I was using my phone to google something a second ago and as my wifi was being a bit weird I decided to use mobile data. The only thing is once I searched; instead of the google results showing up I got a pop-up text box that said: "mobilehap...
O2 Surprise and what a surprise ~ fantastic and thank you very much O2 thanks too ~ @EmilieT @Marjo and @Martin-O2 and all the O2 team Managers This surprise has just arrived and it is really "just me" In the photo are the surprises.Surprise bag ~Bum...
Hi All Wanted to keep my number and move to O2 after suffering with bad signal on previous network and thanks to new mast built in village which does O2 and Vodafone. I can't believe how amazingly quick and easy the porting your number process was! l...
Hi guys, Following our earlier discussion around digital home assistants, I'd love to see some discussion around another interesting type of automation... Chatbots and Artificial Intellingence. Do you generally understand the difference between bots,...
Why does O2 come out so poorly?
Hello, I had a very positive customer experience yesterday with a member of staff at the Birkenhead branch. I was wondering if you could point me in the direction of how to provide feedback for staff members? Many thanks, Karl.
Ye I remember if you sent active all caps to 2020 you'd automatically get internet settings sent to you but it didn't work
Please be advised that there is a bug when ordering a SIM from the O2 website. My address does not have a street name, and your automatic address lookup from the postcode and house name works just fine, but when submitting the order (with a blank str...
About 15 months ago I posted about the difficulties service service providers have in getting a new mast installed in a rural location. (E.g. finding site, planning permission, power supplies etc.) At that time, the planning application for a mast ne...
I thought I would share some positive O2 customer service news.A few days ago I went into my local O2 store to upgrade my IPad(never upgrade on line and have it delivered to my home address always go into a store). Did the upgrade and all was well an...
