General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

booster box

I purchased a new unused o2 booster box on ebay because I have at best 1 bar at home and usualy none, No help at all from o2 with problem, them saying my fault as they make no promises as to phone signal, and yes they know of signal problems in area....

Poor customer service

10% offer on next top up as way of compensation for a days lost service. Keep it o2 it's insulting

O2 failure description

o2 put out an ambiguous explanation for the recent loss of service. It was possible to find the real explanation on IT sites. They say that an expired SSL certificate (£3.99 per year) caused the problem on an Ericsson server. This affected service as...

Recompensation

A two day monthly subscription fee compensation in no way compansates for the financial loss and inconvenience caused by the network breakdown, 2 days, pathetic!!!

No service!! Emergency calls only

Not a happy O2 Customer right now, I am unable to make or receive any calls or texts and I have no data!!! Please help!! I do hope that O2 will be refunding their customers for loss of services.

No network

There in network this has massively disrupted my day and busisnes calls I make. I do not want to pay for something that doesn’t work. I hope there will be some recompensation for this inconvenience!!

Bad service

Hi there not been able to use phone for most of the day as many others ...needed my sat nav...no go...needed my offer codes at a birthday meeting for discounted bill ....no go.... then school couldnt get hold of me to pick my son up from school as he...

No network

Had no network all day. I sincerely hope that they will be some recompense for you not providing a service.Why should I pay when I'm not receiving a service that you should be providing as per my contract with you

Resolved! freetext

I miss the free text facility on the 02 home page,,,when will it be restored .

So if o2 had enabled esim!!

Well the outage yesterday highlighted the need for a plan bSo if o2 had supported esim second provider a lot of people may have been able to get around the no data issue !Your thoughts