General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

My O2 - American Express Payment method

I want to report that the form to add an American Express card is broken. The system correctly recognizes that the card is AMEX and it requires 4 digit CVV.But the web form is locked to 3 digits.The error message says please provide the 4 digit CVV -...

4g speed

I wish I'd looked here before switching if I'm honest but here it goes. O2 website says very good to excellent indoor signal in my area however max download 8mb upload 4mb but over the first 3 days average is less than 2mb down and less than 1mb up. ...

Praise staff 02 store

Hi there, I’d just really like to praise Taj in your Exeter store - despite it being lockdown he was able to take the time to help me with my phone issue (he really didn’t need to, the shutters were half closed) and saved me a lot of trouble/hassle. ...

Bad credit due to O2

Hi, i really hope someone can help me.In 2017 i upgraded my phone and they sent me a sim card with this. I did not ask for the sim and never used it. In Octomer 2018 i cancelled with o2 to have another account with another provider. I paid all what w...

Serious security breach on Live Chat

Be careful using live chat. I went on it today and when I was connected to a chat agent, I could see ALL his previous conversations, including people's names, numbers and security answers!! I told him this and he just said ignore it! I obviously didn...

O2 drive shocking customer service and dishonesty

Has anyone else suffered at the shocking customer service offered by O2 drive, I recently had the displeasure of what can only be described as a bunch of lies being fed to me on every call also a legal document being altered ( Insurance certificate )...

o2 Drive

This is the start of my journey in which I am going to expose the poor level of customer service keycare provide and the untrustworthy way in which hey operate.On Friday 18th August, I dedcided to take my young children 2 and 6 to birmingham sealife ...

Twitter phone cleanser offer

https://twitter.com/o2/status/1261286239338213376?s=21 Great stock control as usual place an order and then get an email that informs you out of stock!!! Yet again why no live stock system !!! http://spkl.io/crystalusion

SIM Card Lock (Not PUK Lock)

Hi. I accidentally set a SIM lock on a old phone I used as a temporary device until I got a new phone. On the old phone, I accidentally set a SIM Lock instead of the standard phone lock. Is there a way for me to remove this?I've searched throughout t...

O2 reception awful

Worst reception ever