Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Cut off because o2 would not claim my payments

Recently I have changed banks and cancelled my direct debit with o2 from that account. I paid my last phone bill from my new account at least two weeks before the bill dhe date. For some reason the payment reappeared in my account and after speaking ...

Bethp by Level 1: Joiner
  • 2 replies
  • 0 kudos

Roaming & TRAVEL service

I have been a customer of O2 for many years and overall I'm pretty satisfied however I'd like to complain-provide feedback for the roaming service and the TRAVEL option. Both the threshold of 100MB and the speed over this threshold are insufficient/i...

Anonymous by Not applicable
  • 14 replies
  • 0 kudos

Resolved! i still received payment reminder notice even though I cancelled and return before cooling off.

hi all I hope O2 take notice. I was offer a deal by O2, says it was a free phone + pay & go. I agreed and when i got the confirmation email, it was a 24 months contract. I call o2 straight away to cancel, done. the phone still schedule to delier to m...

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

02 Liverpool down and all customers are oblivious

As an 02 customer I have had previous issues re internet and attempting to top-up however now I am currently dealing with no internet in the central liverpool area, which is a city centre and having been informed by 02 staff that it is a mast "upgrad...

Anonymous by Not applicable
  • 17 replies
  • 0 kudos

How Embarrassing…

Vodafone has been named the fastest network at the O2 Arena, with O2 ranked a lowly third in a venue it has sponsored for almost a decade.... Full story here

Curr946 by Level 26: Upbeat
  • 3 replies
  • 0 kudos

Try The Tech - Microsoft Band One

Well my first ever review is for a Microsoft Band 1, is it a watch, fitness band a mix of the two or something entirely unexpected. The box For reasons that are beyond me people seem very concerned with the packaging of the device, for me personally ...

band box.jpg exercie summary.png heart rate.png
Anonymous by Not applicable
  • 9 replies
  • 5 kudos

HTC phones

I'm a big fan of HTC phones primarily due to build quality and audio. I have M9 which I bought in November PAYG from O2 £360 which was a bargain. HTC availability to O2 customers on PAYG limited currently to Desire 626 £109 which is cheap. Interestin...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

The scrapping of all charges

i was about to email O2 to appeal to them about our charges. we arrived in Istanbul on thursday late night, had an outing on friday then the Coup happened. Sat up al night listening to fighter jets, explosions, on Saturday there was shooting outside ...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

O2 travel... flat fee can be a real rip-off

I work in Europe most weeks travelling Monday and returning on Thursday. I have used O2 travel for a while and at £1.99 it's cheaper and more flexible than some rival providers. However, since the recent ruling limiting roaming charges for calls and ...

Anonymous by Not applicable
  • 12 replies
  • 0 kudos