General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New O2 Scam?

Hi, not sure if this is a scam - but - just had a text from 'O2' to say unable to process your bill, to avoid fees please update payment information. This is followed by a link to what looks like an O2 page for updating payment info. I've tried to ac...

Roaming in eu after brexit

What is O2 policy on roaming charges now we have left the EU and it looks as though we will not have a deal? What will apply from Jan 2021?

FRAUD DEPARTMENT - Please help me!!!!!

Im in a major panic and do not seem to have made any progress with the fact that somebody fraudulantly used one of my bank accounts (up until this, the account had been opened but unused, not even taken the card off the original letter it came with) ...

Delivery

Can I ask why “next day delivery” (if placing an order before midnight) isn’t happening? Placed an order last night - just had an email with an expected delivery date of the 20th!Now if it’s Covid related etc etc etc - fine, but update the “next day ...

Unique Situation - O2 Absolutely NO customer service....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am in a unique situation for which there does not seem to be any process for O2 to resolve!!! I got an O2 PAYG SIM about 15 years ago - it is the old LARGE SIM card with 'O2' logo on back. (1st generation?) I was using it to 'keep' my old contract ...

Cost of emojis

Are 02 charging me 54p just to an an Rmoji to an MMS message?

Customer Services

So I just finished a call with a member of customer services. I asked about a better deal on sim only. I have been paying £25. For a long time getting with low data allowance. He offered me 6gig with unlimited airtime texts etc and 200 minutes Europe...

S20 "Ultra" - AVOID.

I've ordered this handset and I wish I hadn't. The Exynos chipsets are extremely underpowered compared to their Snapdragon counterparts. The phone is laggy, buggy and slower than my S9+ in real life. The camera is janky at best and takes inconsistent...

Unfair charges due

Hi. I had bought an apple iphone with O2 contract but soon cancelled the contract due to very poor O2 customer service. There was no way to contact them apart from phone. They took too long to answer and their operators were useless who hangup midway...

Huawei 5G kit banned in UK

UK mobile providers must remove all Huawei’s 5G kit from their networks by 2027, government announces !!What do you think!?https://www.bbc.co.uk/news/amp/technology-53403793