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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29848 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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HMD unveil new Nokia devices but no 5G support

http://new.whatmobile.net/ifa-2019-hmd-global-announces-five-new-nokia-phones/ I know we have a Samsung Fanboy and a Sony Fanboy, having owned an HMD Nokia 5 for the past 17 months I am quite happy to declare myself a Nokia Fanboy! I am currently hol...

Anonymous by Not applicable
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O2 Trafficline closure

Tried to use O2 Trafficline last Sunday, by dealing 1200 as usual. The number wouldn’t connect, and a search revealed the service has now been closed: https://www.o2.co.uk/help/digital-services/trafficline i for one one find this a bit disappointing ...

Voicemail hacked? This is what to do!

On Saturday night around 11:30pm, I received a phone call from a private number, thinking it was the alarm sounding at work, I answered the phone. The person on the other end was a man with a Scottish accent, talking rather fast and saying that I'd m...

Xiaomi and O2 Finally!

As someone who keeps up to date with the latest tech announcements, one that has slipped under my radar is the fact O2 now has an Xiaomi device!These devices are similar to Huwaei when they first came to the UK, Low costing but powerful devices and t...

Mi Mix 3
TheGreyApe by Level 2: Apprentice
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EAim

Does anyone know when esim will be available?

R1bOYY by Level 1: Joiner
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O2 down!

Is o2 down AGAIN in the uk??? How long till it’s sorted!!!

Rach01 by Level 1: Joiner
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New Rank and Notification

I have just received an automatically-generated notification that I have moved up the ranking to Level 25 Hard Hitter.Thanks to the Community Managers for moving me up the ranking - much appreciated.Also I would like to point out that previous proble...

Mi-Amigo by Level 47: Going Places
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  • 4 replies
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O2 parental access

I’ll change my SIM card when my contract is finished. I still can’t access any pages that seems to need parental approval after I spent 15 minutes on phone with somebody from o2 that told me she will sort it out in maximum 24 hours. THANK YOU O2!

Blackburn by Level 1: Joiner
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Click & Collect collected, but it wasn’t me

I ordered an upgrade on Friday 30th and got a text & email at 3:52pm to say it was ready to collect. I went into the shop yesterday to find out it had been collected on the same day of ordering at 4:52pm. It definitely wasn’t me and I did not pass on...

Kitts by Level 1: Joiner
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  • 8 replies
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Why stay on O2... they seem bad at everything now??

So basically there's absolutely NOTHING good about being on O2 anymore, AFAICT? - seemingly, EE has double UK data 4G speed. - EU & intl data roaming is best on Three. - most of the networks have cheap intl calling/texting bolt-ons. The only thing no...

jimthing0 by Level 8: Talented
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  • 19 replies
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