Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Joined and left within a week due to no signal under the 14 day exit clause.Sim only contract. Fast forward 5 months and without any emails, phone calls or letters, my credit score dropped by 300 points. Turns out 02 had incorrectly added a £260 char...
Three months ago I upgraded my phone with o2 under a 3 year contract for an iPhone 15 (green). At the time I also took out the insurance that o2 offered. Last week I dropped my phone and it made a small crack in the top right hand corner of the scree...
Hi hopefully someone can help me. Ordered a data bolt on and ended up with it 3 times I want to cancel 2 of them. O2 customer service said they can’t do it and I would have to do it myself?
I have viewed bills online before and now it says the page can't be found.If it's a wrong address, then it's your page thats broken, I clicked a link on my account page.I have also tried other browsers. the same message appears every time "This busin...
Hi there, I have a credit file issue which is showing missed payments, this is affecting my mortgage application - have emailed and sent official complaints in on the 26th June, emailed the Exec team, emailed credit/amendments email, emailed Lutz's e...
I have an open complaint with O2 as I can't get any signal in my new house (moved 2 years ago) They promise to call to discuss then drop the call after one ring. Shocking service, shocking coverage in my home and disgraceful that a comms company does...
Logged in, to check balance then looked at add balance payments and immediatly my malware detection program found cdn.polyfill.io code trying to inject itself into my browser JS . seems your website has a problem - The JavaScript CDN service Polyfill...
Well despite 4 calls to customer service and 4 hours of my time i was firmly told that i could not get a PAC code if i did not have a working SIM - i sim which o2 coul'nt get working. Walked into o2 shop with the answers to the same security question...
O2 have disconnected my service without notice. My account is 100% up to date but for some reason(unknown to me) the fraud department have closed the account. I have tried to get a PAC code to move to a new provider but customer service cant help as ...
I cannot believe how difficult it is to cancel a bolt on. (In fact, it turns out you can’t cancel a bolt-on.) Is my journey of discovery unique?I simply wanted to add one 4Gb bolt-on via the app. I selected 4Gb and paid but the screen which popped up...
