General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why is O2 the worst company in the world? Any reason? Is it cool?

Signal quality

Hi Folks, I have been having much trouble with my signal quality on calls and very slow data rates. It seems to me that O2 signal quality has deteriorated over these last few years. At my home I can only get about 2MB down and 0.5M up, I sometimes ge...

Default on my account

hello all, good evening and hope you are all well. I took out an O2 SIM only contract in sep 2022 I cancelled the contract 14 days later, as I changed my mind. I never used the O2 sim, and the O2 customer services team assured that the account has be...

O2 have ruined my credit score.

Please can anyone help me as o2 have made me stressed and wasted hours of my time this week being passed from person to person and not getting any further with them helping. They’re all incompetent and never have answers. This is what I sent to o2 an...

O2 helps customers take a big bite off their Prezzo bill with a 25% discount

This might be of benefit to some Priority users :- Virgin Media O2 helps customers take a big bite off their Prezzo bill with a 25% discount every day of the week, courtesy of Priority from O2 - Virgin Media O2 https://news.virginmediao2.co.uk/virgin...

Contact

How do you contact O2 when you switch to another provider? Even when you say you're not ringing off an o2 number they still link it to the account and cut you off

Stay with 02, and keep number

I currently have a contract with 02 and I pay monthly, I'm now over contract and want to change my phone. However the price of the contract is literally half the price going through mobile phone direct instead of my02 upgrade. So is there any way I c...

Switch up not allowed

According to the store even tho I got my original switch up back in July 23 before new rules came. They won't switch me up as my account says 90 days. I've always been able to switch up normally.

First Price Rise of the Season.

Still less that those expected on the Big Fourhttps://www.moneysavingexpert.com/news/2024/01/sky-mobile-customers-price-rise/

Porting Nightmares

Hello I really need some people who know what they are saying and doing to look into things for me... I have seen what I think are a number of threads on here where @O2Lisa was addressed. Hoping that someone such as @O2Lisa can help. Spent over two h...