Worst Shopping Experience Ever at O2 Uxbridge today!!!

[susanpriya83]

I had the most distressing time at the O2 store in The Chimes, Uxbridge. I went to upgrade iPhone 14 Pro in store for a new Samsung Flip.

The store staff took my phone to transfer the data to my new phone. After leaving it there care they informed me that both my phone and the new phone had been left out and stolen by someone under the care of the store.

Staff did not know what to do and the manager was completely dismissive towards the incident.

Despite the gravity of the situation, the manager asserted that there was nothing that could be done at that time and requested that I leave the store with out phone!! Incredible!
However, I must commend that after persevering with staff they offered a temporary iPhone 13 to use until the situation can be addressed.
I find it deeply concerning that the manager did not take the matter seriously and failed to provide any immediate resolution. As a loyal customer, I believe that such incidents require a more proactive and customer-centric approach. I am writing to formally request compensation for the loss incurred during this incident. Both the phones and all of my personal information have been lost, a complete disregard for my privacy and possession was shown.

I had a police report filed for the stolen phone as it had all my bank cards/confidential letters/ emails etc. so far no resolution from @O2 or @O2 Uxbridge. 
really frustrating !!

[Enlli]

Not a good story at all. But sadly we are all customers here and there are no O2 staff so the is nothing we can do from where we are.

Can only suggest keeping on at O2.

You may need legal advice if it is not resolved

[MI5]

Make sure you report the loss and get the phone and sim barred @susanpriya83 

Guide: Lost or Stolen O2 Device? - How to Report it 

[Bambino]

@Dave-O2 Can you please contact @susanpriya83 to get information about this incident and pass it on for O2 to investigate?

[Dave-O2]

Thanks for the tag @Bambino 

@susanpriya83 I'm sorry to hear about the experience that you've had in store, so this can be fed back directly to the store, i'll be in touch via PM shortly.