As a business customer with 2 companies i am involved in both on O2, one with 2 contracts and one with 27, i am cheesed off EVERY year when we are unable to pre-order and Iphone before launch day.
Non business customers can do it but all we get thrown is stupid Lease deals, you would be mad to lease a phone, if you lose it, damage it or it suffers any noticable wear then you will end up paying for it, even O2 say you should insure it and get a case, so I have to pay more for insurance as well as a much higher price for the phone each month and never own it. A second hand Iphone is worth a fortune why would I want to pay for it for 12 months then send it back when I could sell it on Ebay.
I was PROMISED I would never get a worse deal than any other customer, thats was why we left Vodafone for O2, if a non business customer can pre-order and have one launch day then why can business customers ?
I am getting a worse deal O2 or was,once I can actually get through to get my PAC code I am off to Vodafone, EE or Three, all of which are offering prices and pre-orders for business.
Tried to get a PAC code and was on hold for over 25 minutes, guess loads of others must feel the same if the queue is that big.
Only way i can get one on launch day will be to go to a shop and queue up, we are a business, my time is £120 per hour do you really think business peope have time to go and queue outside a shop ?. when i have done it usually ends with a problem because its a business contract, last time i had to threaten to go to the press as i had phoned twice to check i could do it in store only to be told i coudl not after standing outside for 3 hours.
Guess O2 just dont want business customers, well Vodafone certainly do.
