When they take money from you for the phone that is definitely in stock, say next day delivery, and then leave you dangling.
I paid £84 to come out of my current contract early and a further £175.19 for the 32gb 3gs. That was 3 days ago. Today, having seen my order status go from "in progress" to, oh wait, it hasn't changed, I rang them up, to be told it is out of stock.
Surely, having taken my money and been told it was in stock and I would have it next day (or the day after because it was about 14:30) then I should have had a phone?
When I ask about this I get some wittering about security checks (on the phone, not me) and other general mutterings, I ask for my money back. Oh, they are happy to do that, they will send me a bill in 2 weeks with a credit on it to be used against a future bill...and they wonder why I kindly refuse this.
I have had to contact my bank and start a dispute of some sort to get it started, and even that can take up to 10 days if o2 decide to be snotty.
How in the name of all that is holy can this ever be classed as a reasonable business behaviour. So now, when my contract comes to its natural end at the end of the year I will look elsewhere, because by then I will have an alternative. O2 used to be great, their broadband service certainly is.
I appreciate they have stock issues, but they must have a system for refunding monies other than as credits, I can't believe that is legal or at the very least, moral.
