What planet are O2 Online Advisors on?

[Anonymous]

Me: Hi, I'd like to change my payment details please. I have tried to do it online, but I received an error message. 

O2: Sure. I'll be happy to help you with that. (O2's standard scripted response)

So, I went through the security check etc... 

O2: Could you please give me the date of your direct debit? 

Me: The 2nd of each month I think. This will be my first bill so I am not sure. 

O2: OK, no problem. Please give me a few minutes while I check for you. 

So, a few minutes later: 

O2: Hi __________, I have now changed the date for your direct debit. 

Me: I DID NOT ASK YOU TO CHANGE THE DATE OF MY DIRECT DEBIT. I ASKED IF I COULD CHANGE MY PAYMENT DETAILS. 

O2: Log in to your account, enter your PIN number, and you can change your payment details that way. 

Me: I HAVE ALREADY TRIED THAT. CAN YOU READ WHAT I SAID AT THE BEGINNING OF THIS CHAT? I AM UNABLE TO CHANGE MY PAYMENT DETAILS ON THE O2 WEBSITE, WHICH IS WHY I AM NOW SPEAKING WITH YOU! 

O2: You can call O2 customer services on 202 from your mobile phone or 0844 809 0202 from a landline. 

I then ended the chat before I started swearing. 

Honestly, FOR THE LOVE OF GOD O2, PLEEEEEAAAASSSE EMPLOY SOME ONLINE ADVISORS WHO CAN UNDERSTAND WHAT WE ARE TALKING ABOUT!!! 

[Anonymous]

So we've established sometimes things go wrong and mis communication sometimes occurs.

Levels of service don't meet ones expectations and human errors happen.

I'm sure the OP will receive his unlock shortly.

[perksie]

Exactly, it's not lying it's probably confusion at all the stuff they have to try and remember.

[Anonymous]

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@Liquid wrote:
I'd happily do it myself on a pay per happy ending variety (put your dirty mind away!).

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Where do i sign up for this job?

[Anonymous]

Me too