Website feedback

Anonymous · ‎28-09-2012

I've just got a new O2 contract and I want to port my phone number from T-mobile. I go to the port number form and the first thing that I have to do is log in with two letters of a phone password that I've not setup yet - and there is no indication of how to set this up.

So I clicked on the "I don't know my password" button and I get asked to fill in details about my previous bill. Remember, I am a new customer wanting to port my previous number across - I've not had a bill yet!

I wanted to report this to you via your "Web feedback form" but when I clicked on the Register button I get sent to a 404 Error page.

As a new customer, this doesn't fill me with confidence.

adamtemp64 · ‎28-09-2012

The web feedback form alwas ends in that error

Have you setup your myo2 account?

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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Toby · ‎28-09-2012

Hi fleejay,

Thanks for flagging this, Ill report it to the development team.

Adam, how long have you seen this issue go on for? As this will help when I report it.

Cheers, Toby

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adamtemp64 · ‎28-09-2012

@Toby 2 years and reported using the form lol at first it redirected to an iphone page it should surly go to a sucessfull posted page. this is the form which is well hidden on the o2 site http://www.o2.co.uk/abouto2/webfeedbackform

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Toby · ‎28-09-2012

I also just tested it with the same result. I'll re-raise this guys.

Cheers

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Anonymous · ‎28-09-2012

Hopefully it gets sorted toby!

adamtemp64 · ‎08-11-2012

still lands on an error page????? http://www.o2.co.uk/about/feedback_return has a 404 error

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

perksie · ‎08-11-2012

@adamtemp64 wrote:
still lands on an error page????? http://www.o2.co.uk/about/feedback_return has a 404 error

Wrong link Adam, this one works:

http://www.o2.co.uk/abouto2/webfeedbackform

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adamtemp64 · ‎08-11-2012

the link above is what is returned after hitting submit

I was reporting another issue and the 404 came up with that page.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Toby · ‎08-11-2012

I'm getting the error again guys, I'll talk to the development team.

Many thanks for raising.

Toby

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