We the regulars give up!!

[adamtemp64]

Post here to voice your issues with the registration process or other gripes about the forum structure etc
This is not A place to bash o2 but to provide Constructive feedback.

[Anonymous]

I'm not sure that I agree with the negativity implied by the thread title.
An observation that I will input is that over my working years I have seen companies attempting to correct and improve systems and procedures that have not functioned properly.
In general this action does not work, it resolves some of the "old" problems but usually creates a new, different set of problems.
Sometimes it's necessary to start over again and use the experience and knowledge gained from the mistakes in the "old" system.

[adamtemp64]

rftg the thread title sort of came from a suggestion in the gen chat thread
But you know what we have been told in the past etc and the stupidity of the registration process as discussed yesterday.
I cannot put up with all the pointless flagging and all the spam links in the member list by non o2 cuatomers.

[Anonymous]

the thread title sort of came from a suggestion in the gen chat thread

I appreciate that.....it's just that it indicates we are resigned to leaving the forum, letting it flounder in its sea of spam.....I don't take kindly to being beaten in any contest
I just wonder (remembering a thread from yesterday with links to senior management names/emails) if we tried to involve somebody else in our continued frustration.....would that have any effect do you think ?

[adamtemp64]

Well I used the complaint review service a few years ago and we are still in the same position.
So do not know if any preassure will help as they have said they have found the solution but we do not know when it will be implimented.

[Anonymous]

As it was my suggestion I guess I have to comment, I will probably still use the forum as I mainly only go on the iphone forum (that may change when the post count explodes when new phone is announced). But I will skip a lot of threads and not flag spam if it is not going to be worth it. I moderate my own forum and don't want to have to do this one as well unless I have the means to do something about the spam. Flagging does not really seem to do that.
Brendan

[Anonymous]

I am not a Vodafone fanboy, but have a look at their forum.
There are separate sections for each handset with tutorials, a news section, a chill section, faults section and individual sub-forums for each type of contract. But best of all, it has an obvious moderator presence.
This forum is a mess, with all the above posts mixed together across multiple sub-forums.
There appears to be no official presence here whatsoever and that is why you get SPAM. In the 3 years of visiting the VF forum, I can honestly say that I have never ever seen SPAM of any sort... because it is closely MODERATED!
I can see that there are a select group of customers here that take pride in helping others out, but at the end of the day, they are doing it voluntarily in their precious free time. O2 can't solely rely on them... because if you do, you are going to start losing their input under the 'why the f*ck do I bother' clause.
On the VF forum, you can post an account problem or handset problem and an employee will respond with the answer or phone you to discuss the problem. I see none of this kind of customer service here. 2p

[jonsie]

There is a definite need for this forum to be completely revamped or closed down because at the moment it's a joke.
O2 need to have an official presence so they can see the extent of the problems. I don't mean for an occasional hour but full time.
The present system of flagging spam is useless. We all know the problems and how to rectify them.
People are sick and tired of flagging posts as it's absolutely pointless, the spammers just register again under another username and post the same crap over and over.
I will no longer flag posts as I'm now so exasperated with pleading for something to be done....why bother any more??
The O2 forum must be the worst in the mobile industry!

[perksie]

There is a definite need for this forum to be completely revamped or closed down because at the moment it's a joke.
O2 need to have an official presence so they can see the extent of the problems. I don't mean for an occasional hour but full time.
The O2 forum must be the worst in the mobile industry!

Seconded, it's very unprofessional that a company the size of O2 should allow this to continue! 😐

[Anonymous]

Seconded

But what more can we do ?
If 10 (a guess) of the most regular contributors decide either not to red flag and/or decide not to post any more, what do you think would happen....anything?...No, the forum would continue with other regular contributors taking over and red flagging the spammers.
Also if those 10 have a problem that they couldn't resolve would they post back for help....almost certainly.
So what ammunition, that we haven't used already, is still available to us in order to ensure the forum is decontaminated of all the potential spammers currently registered and any future spammers blocked ?
Any ideas ?