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Anonymous · ‎12-12-2013

Hello , what happened ... I have been charged on top on my monthly bill with £ 4.80 and O2 added this amount to my bill .the thing is that for my monthly bill I already pay VAT and what they did .... They added again VAT for the total .... How it is possible ?!? That's not right

Anonymous · ‎12-12-2013

Ring customer services on 202 from your mobile for account and billing clarification.

Anonymous · ‎12-12-2013

Ring customer services on 202 from your mobile for account and billing clarification.

MI5 · ‎12-12-2013

I doubt they have. You can get a bill breakdown in your "My O2". Check it in there first at it might be easier than waiting for CS to answer the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎12-12-2013

I suspect you have read the bill incorrectly, check it again.

They normally give the figure for the bill with Vat included and then tell you how much of that bill was the Vat element, this is not double charging.

Don't waste your time ringing in unless you are sure it's wrong.

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jonsie · ‎12-12-2013

O2 don't make such blatant schoolboy errors, you are definitely not interpreting the bill correctly.

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VAT for the amount that already have VAT