Upgrade scam?

[Anonymous]

03448260202 is this O2 or a client ie carphone warehouse??? Had a call from this number and they offered to pay the outstanding balance on my 5s (£100) if I upgraded now!
They knew my personal details and when my phone would be paid off by normal payments etc but is it O2?
If it's carphone warehouse they can run and jump!

[MI5]

I remembered the thread so thought it may be useful to others

[Anonymous]

Definitelly @MI5! It's always good to update users with relevant information

[Anonymous]

So..... if this number is Car phone warehouse and not O2 then how do they have my details - not only my mobile number but the exact time fo my upgrade and the text from them suggests they are )2 - wwhat sthe truth - im not answering thecall in the meantime.  Have O2 sold my detaisl to carphone warehouse?

[MI5]

CPW are on the trusted partner database so have full access to all your account details.

[Anonymous]

Why would O2 want CPW to contact me and lose me as a direct customer - seems madness and does not sound totally ethical - especially the way they are trying to sound like they are actually 02 including wording of follow up texts

And even worse as CPW had major hack of customer account details - if they have access to mine with O2 then maybe these are at risk too.  O2 shoudl let custmers know if others have access as i would not have known to react tpo the CPW hack

[MI5]

I can't answer the "why" question, but a contract is a contract, where ever it comes from as far as O2 is concerned.
As the the ethical question of CPW misleading you into thinking they are O2, this would have to be taken up with them directly or make a complaint to O2 about it http://www.o2.co.uk/how-to-complain

[Anonymous]

So do O2 themselves not get involved in this community as its on their site? Not interested in responding to customers concerns - yeah - ok will have a look a raising a compaint - although if this is their attitude maybe its time for a move after 16 years with them - lots of competative deals out there so....

But thanks for your responses - apprecaited

[MI5]

We have a community head and a community manager, but no one actually from O2 themselves.

[jonsie]

There is no guarantee that a trusted partner will not have already sold your details on. It's big money for important information and marketing people. O2 won't be bothered in all honesty. Unless you specifically opted out you agreed to O2 sharing your information when taking out a contract, the default setting is agreeing to it.