Upgrade hounding

[DenHall]

Hi, just wondering if this is normal practice for O2. My contract is due for renewal. I have literally had at least 25 -30 calls asking me to upgrade, from call centres all over the country, from O2 and carphone warehouse, who were given my details by 02. . Not happy and I can’t find a contact number to call and complain.

[MI5]

@DenHall complaints are at the bottom on this link http://www.o2.co.uk/contactus 

Also, check your marketing preferences in your MyO2.

[Cleoriff]

Hi @DenHall 

This happens a lot when it comes to upgrade time. Just ignore the calls and block them. Never ever take out a contract from a cold caller. You would probably end up with a business contract which you neither need or want.

Also check your marketing preferences in My O2 http://www.o2.co.uk/myo2.

You may want to untick some boxes if they are ticked.

Best of luck and welcome to the forum

[pgn]

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@Cleoriff wrote:

Hi @DenHall 

Also check your marketing preferences in My O2 http://www.o2.co.uk/myo2.

You may want to untick some boxes if they are ticked.

Best of luck and welcome to the forum

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And keep checking your marketing and privacy settings in MyO2 periodically - they have a tendency to get reset occasionally, and certain other apps, like Priority app, can turn things back the way you don't want them, I suspect. 

Yes, welcome to the forum, @DenHall!