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Update on community number filter and account-related threads

Toby
Former Staff
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Hi guys,

FYI, we have had to remove the filter on the community for personal numbers. There is a bug in the forum software and Lithium is currently investigating it. We sometimes need to acquire member's numbers via PM (for rewards, escalating queries, etc) and the bug is disrupting that. In the meantime, please report any personal numbers a soon as you see them. The email filter is however still active, as well as one that picks up banking info posted accidentally.

 

We're also looking into making it as clear as possible on joining the community that this is 'customers helping customers' environment, as we have seen a few threads over the last week that are a little more account-related. Please welcome any of these members guys, explain what the community is, as well providing CS access info. Also, feel free to ask them to introduce themselves in our Welcome section , as its always great to see new faces slight_smile

 

Sorry about the bug guys. We'll get it sorted asap!

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Cleoriff
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Thanks for the update Toby....and noted regards welcoming the new posters to the forum...

*The Game Is On*

Girl in a jacket
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Toby
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giphy-facebook_s.jpg

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Get involved:
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jonsie
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adamtemp64
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Toby do we need to resend our numbers for rewards or did removing the filter restore them ?

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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You can check what was sent by looking at your sent messages.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Toby
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Hi @adamtemp64,

When the filter is triggered, we can see via an email notification the content that was filtered, so have collected all numbers we have been sent slight_smile

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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